To enhance the online experience for our customers, we are making system upgrades on Saturday, June 29, from 5 a.m. to 12:30 p.m. Customers will be unable to submit payments online or by phone or log into their My Account or through the PECO App during this time. We appreciate your patience as we make these upgrades. Thank you.
Once in a while, you or someone close to you may fall behind in paying a PECO bill. Under PECO's Third Party Notification program, customers who are ill, away from home for an extended period of time, or unable to handle their own affairs can designate a third party to receive shut-off notices from PECO. A third party can be a trusted relative, friend, clergy member or social service agency.
The Third Party Notification program is voluntary and must be a mutual agreement between the customer and their designated third party.
The third party is not responsible for paying your bills and this program will not stop PECO from shutting off service if the bill is not paid.
When a third party contacts PECO about a shut-off notice, PECO will tell them what you can do to stop the shut off. The third party does not have the right to make a payment arrangement for you.
To sign up, both you and the third party must complete and sign the PECO Third Party Notification form.
Download Form (pdf)