How to contact PECO:
Natural Gas or Electric Emergencies: Call 1-800-841-4141 immediately.
Representatives are available 24-hours a day to take your emergency request. Please DO NOT e-mail your emergency request.
- Please let us know if you or a member of your household depends on electrically operated medical equipment. This important information will be noted on your account.
Customer Service: Call 1-800-494-4000
Customer Service Representatives are available Monday through Friday from 8 a.m. to 5 p.m. and Saturday 9 a.m. to 1 p.m. to assist with your customer service needs.
Do you need a language interpreter?
PECO's six county service area is rich in cultural diversity. As a good citizen, we need to be equally accessible to all of our customers. That's why we're ready to communicate and assist our non-English speaking customers in many different languages and dialects. All of our Customer Consultants have access to interpreters. Call 1-800-494-4000 and ask for an interpreter.
Via Mail:
PECO
Customer Service Center
2301 Market Street
P.O. Box 8699
Philadelphia, PA 19101
Via e-mail:
Residential customers, click here
Business customers, click here