It is important to know who to call and what to do if you have an electric or natural gas emergency.
If you have a natural gas or electric emergency, call PECO immediately at 1-800-841-4141. We are available 24/7 to answer your emergency call.
Mobile Outage Reporting
Did you know you can report an outage or check the status of a power outage from you internet ready phone or PDA? Visit www.peco.com/mobile and log in. Customers must first sign up for PECO’s online convenience center at www.peco.com/service.
To learn more about what you should do in the event of an electric outage, visit our outage center.
Please do not e-mail your emergency request.
If your power goes out during a storm...
During periods of stormy weather when outages occur, please use our automated telephone options by calling 1-800-841-4141 to report your power outage. The faster we know about your outage, the sooner we can begin getting your lights back on.
For additional resources during an emergency:
If you have a billing question or a customer service issue:
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PECO’s customer service department is available Monday through Friday from 8 a.m. to 5 p.m. and Saturday 9 a.m. to 1 p.m. Please contact our customer service department at 1-800-494-4000.
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When contacting PECO about a non-emergency, please be aware that our busiest times are Monday through Friday from 11 a.m. through 2 p.m. You can avoid possible long wait times by calling during the early morning or late afternoon.
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If you have a natural gas or electric emergency, call PECO immediately at 1-800-841-4141. We are available 24/7 to answer your emergency call.
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Email us
Write us:
PECO
Customer Service Center
2301 Market Street
P.O. Box 8699
Philadelphia, PA 19101
To stop, start, or transfer your PECO service to your home , visit our secure, online transfer request .
Do you need a language interpreter?
PECO's five county service area is rich in cultural diversity. As a good citizen, we need to be equally accessible to all of our customers. That's why we're ready to communicate and assist our non-English speaking customers in many different languages and dialects. All of our Customer Consultants have access to interpreters. Call 1-800-494-4000 and ask for an interpreter.
Underground Lines Information
Before you dig call Pennsylvania One-Call at 1-800-242-1776. Visit our Safety section to learn more about how to be safe around underground lines .
Do you need a contractor?
PECO’s Contractor Referral program can help you find a qualified electrician, plumber, or heating/ventilation/air conditioner contractor. Just call 1-800-845-5845 and request a listing of up to three contractors in your area who are members of The Electrical Association of Philadelphia. You can also visit The Electrical Association of Philadelphia.
This is a referral program only. PECO does not receive any payments in connection with this program, and its involvement is limited to making information about the program available to its customers. PECO does not warrant or guarantee the work of participating contractors in any way, nor has PECO inspected, tested, or qualified the equipment sold under this program.