Report an outage

Gas or Electric Emergency: Call 1-800-841-4141

Electric Outage: Report it fast online


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Select Your Account
Please click on your account

Or, give us a call:

  • If you have a gas emergency, please call PECO immediately at 1-800-841-4141. Representatives are available 24-hours a day to handle your emergency request.
  • Tell us about the outage so we can send the right crews and equipment to the right location.
  • Remember, call volume can become very busy during storms and our automated system accepts thousands of calls at a time and gets your information to the right people faster.

Online Account: Sign In

Sign in to your account to report your outage online. Your online account provides system status, the ability to report your outage and ongoing updates as your outage status changes.

Once the cause of the outage is known, we will do our best to update you on when you can expect service to be restored and the cause of your outage. In most cases, outages are restored in less than two hours, sometimes longer during storms.


Mobile Device: Find out more

Point your internet ready phone or PDA to to sign in to your account through our mobile-enabled pages. View system status, report an outage and get ongoing updates from web-enabled wireless mobile devices.

Customer Service:  1-800-494-4000

Customer Service Representatives are available Monday through Friday from 7 a.m. to 7 p.m. to assist with your customer service needs. Please provide your 10 digit account number when calling.



Stay safe during an outage