Report an outage

Emergency: 1-800-841-4141

If you have a gas or electric emergency, please call PECO immediately. Representatives are available 24-hours a day to handle your emergency request.

Tell us about the outage so we can send the right crews and equipment to the right location.

Remember, call volume can become very busy during storms and our automated system accepts thousands of calls at a time and gets your information to the right people faster.

Online Now

-or-

In order to protect the security of your account, please type in the two words below.
Please include a space between the words.

CONTINUE

Select Your Account
Please click on your account

Online Account: Sign In

Sign in to your account to report your outage online. Your online account provides system status, the ability to report your outage and ongoing updates as your outage status changes.

Once the cause of the outage is known, we will do our best to update you on when you can expect service to be restored and the cause of your outage. In most cases, outages are restored in less than two hours, sometimes longer during storms.

SIGN IN

Mobile Device: Find out more

Point your internet ready phone or PDA to www.peco.com to sign in to your account through our mobile-enabled pages. View system status, report an outage and get ongoing updates from web-enabled wireless mobile devices.

Customer Service:  1-800-494-4000

Customer Service Representatives are available Monday through Friday from 8 a.m. to 5 p.m. and Saturday 9 a.m. to 1 p.m. to assist with your customer service needs. Please provide your 10 digit account number when calling.

 

 

Stay safe during an outage

MORE