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CARES: Customer Assistance and Referral Evaluation Services

Customer Assistance and Referral Evaluation Services (CARES) is a referral and information service designed to assist special-needs, low-income customers who have a temporary personal or financial hardship that prevents the payment of the utility bill.

Assistance Eligibility

Call 1-800-774-7040 to determine if your household qualifies for the CARES program. 


Medical Certification

If you have a qualifying medical condition, you may be eligible for special assistance. You can contact PECO customer service at 1-888-480-1533 to have a representative fax our medical certificate form directly to your doctor or download the PUC medical form here.

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Get help with payment arrangements

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