PECO’s online self-service tools allow you to start, stop and move your service, pay your bill, sign up for account alerts, and more with us 24/7 at your own convenience.
Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Or text ‘OUT’ to 697326 to report an outage and ‘STAT’ to receive outage updates.
Customer Assistance and Referral Evaluation Services (CARES) is a referral and information service designed to assist special-needs, low-income customers who have a temporary personal or financial hardship that prevents the payment of the utility bill.
Call 1-800-774-7040 to determine if your household qualifies for the CARES program.
If you have a qualifying medical condition, you may be eligible for special assistance. You can contact PECO customer service at 1-888-480-1533 to have a representative fax our medical certificate form directly to your doctor or download the PUC medical form here.
Get help with payment arrangements