Experience shorter wait times from Tuesday to Friday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.
If you see downed power lines or smell natural gas, leave the area immediately and then call PECO. Representatives are available 24 hours a day, 7 days a week.
Report an electric emergency: 1-800-841-4141Report a gas emergency: 1-800-841-4141Report a gas emergency (alternate number): 1-844-841-4151
Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.
Contact Us Online
Representatives are available 7 a.m. to 7 p.m., Monday through Friday.
Best Times to Call
In Person: PECO Customer Solution Center
8:30 a.m. to 5 p.m.2301 Market St.Philadelphia, PA 19103
Please note: As of March 13, 2020, PECO's Customer Solution Center will be closed until further notice.
General: PECO Customer Solution Center, 2301 Market Street, Philadelphia, PA 19103
Payment: PECO, P.O. Box 37629, Philadelphia, PA 19101
Language Assistance: 1-800-494-4000Language translation is available in more than 100 languages.
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit
Check My Outage Status or
View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact
Pennsylvania One-Call at 811 so that utilities can mark their utility lines.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on
Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what PECO is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on