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Contact Information

Emergency: 1-800-841-4141

If you see downed power lines or smell natural​ gas, leave the area immediately and then call PECO. Representatives are available 24 hours a day, 7 days a week.

Report an electric emergency:   1-800-841-4141
Report a gas emergency:  1-800-841-4141
Report a gas emergency (alternate number):  1-844-841-4151

Online Form

Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.

Customer Service

By Phone: 1-800-494-4000

Representatives are available 7 a.m. to 7 p.m., Monday through Friday. Best Times to Call

In Person: PECO Customer Solution Center

2301 Market St.
Philadelphia, PA 19103

Please note: As of March 13, 2020, PECO's Customer Solution Center will be closed until further notice.

Mailing Address

General: PECO Customer Solution Center, 2301 Market Street, Philadelphia, PA 19103

Payment: PECO, P.O. Box 37629, Philadelphia, PA 19101

Other Programs & Services

Language Assistance: 1-800-494-4000
Language translation is available in more than 100 languages.

Manage Your Account Online

Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.

Report an Outage

Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.

Call 811 Before You Dig

There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Pennsylvania One-Call at 811 so that utilities can mark their utility lines. Learn more.

Pay Your Bill

There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.

Connect via Social Media

​​Engage with us on Facebook and Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what PECO is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on YouTube and Flickr.

Form W-9, Request for Taxpayer Identification Number and Certification

Download a current Form W-9, Request for Taxpayer Identification Number and Certification for PECO [PDF]​​
© PECO Energy Company, 2023. All Rights Reserved.