How do I contact PECO?
If you have a natural gas or electric emergency, call PECO immediately at 1-800-841-4141. PECO Emergency Service is available 24 hours a day, 7 days a week.
For billing or general service assistance, please contact our customer service department at 1-800-494-4000. PECO's customer service department is available Monday through Friday from 7 a.m. to 7 p.m.
How do I start new electric or natural gas service?
Your electric and natural gas bill is based on how much electric and natural gas you use during the billing period. Traditionally, customers will use more electric in the summer for cooling and more natural gas in the winter for heating.
Why is my bill higher than last month?
Many factors can change your bill from month to month. Consider these questions:
For additional analysis of your usage, please visit www.peco.com/smartideas
How can I tell if my bill is based on an actual reading or an estimated reading?
View the Meter Information on your energy bill. If the meter reading is actual, it will state (ACT). If the meter reading is estimated it will state (EST).
How does PECO read my meter?
PECO has installed an automatic meter reading (AMR) system. AMR allows meter readings to be transmitted from the meter to our system via a radio frequency network.
Why do you require a deposit when starting service?
For residential service, the deposit requirement is based on previous payment history or Equifax credit rating.
For commercial service, a deposit is required for first-time customers. The deposit requirement for previous or existing customers the deposit is based on prior payment history.
How long do you keep my deposit?
For residential service, the deposit is refundable after one full year of no late payments.
For commercial service, the deposit payment can be refundable after 3 years of no late payment history
Do I receive interest on the deposit?
For residential customers, the interest amount is determined by state law and changes from year to year.
For commercial customers, PECO recalculates the deposit interest rate every year based on the yield on 12-month Treasury Bills during the months of September through November of the previous year.
Do I receive the deposit back if I discontinue service?
Yes. After your final bill is processed, your deposit plus interest is applied to your final bill. If this creates a credit on your account, the refund will automatically be processed.
How do I enroll in budget billing?
To enroll you may apply online via www.peco.com/service or contact us at 1-800-494-4000. To be eligible for budget billing, your energy bill must be current and up to date.
As a customer of the budget billing program, how often does my payment change and how will I know?
Due to seasonal changes and usage fluctuation, the budget is reviewed every four months and the budget amount is changed to avoid a large balance at the end of your budget year. The budget change will be reflected in the “Message Center” of your energy bill.
What is Power Pay?
Power Pay is an automatic bill payment option. You can save time, checks and stamps and never miss a payment by having your PECO billing amount deducted directly from your checking or savings account. You will still receive a monthly statement so you can see how much energy you used and how much will be deducted on the due date. Continue to pay your bill by check until the bank statement shows the withdrawal from your account. You can enroll online at www.peco.com/service or by completing the application on the back of your monthly bill stub.
Can I make an online or phone payment without enrolling in Power Pay?
You can make an online or phone payment without enrolling in Power Pay with your debit, credit card or checking account information at the cost of $2.35 per transaction.
Please allow 2 to 3 business days for your payment to be posted to your PECO account even though the funds are instantly withdrawn from your financial institution.
How can I better manage my electric usage?
PECO offers many programs and tips to help you manage your energy usage. Visit www.peco.com/smartideas for more information.
How can I sign up to manage my account online?
For residential customers only, you can visit www.peco.com/service and register online as a first-time user.
I forgot my username. Can you send me my username?
You must create a new profile under “New User? Register” (with a different username and password). Please enter the required information. You should write your Username down and store it in a safe place.
I forgot my username and password. How can I obtain that information?
You must create a new profile under “New User? Register” (with a different username and password). Please enter required information. You should write your Username down and store it in a safe place.
When registering, I get an error message that my name and account number do not match. What’s the problem?
The registration process is very sensitive. When creating or registering a new account you should have the following available:
Account Number (without the dash)
Your name exactly as it appears on your billNote: If your name has a middle initial on your bill you do not need to enter that into the form. You should use just your First name and Last name in the respective boxes.
A valid Email addressNote: If the Username chosen is in use by another customer you will need to enter a different unique Username
How do I set up a new account?
Why did I receive an error message that my name and account number is not identified when I attempted to register to view my account online?
The registration process is very sensitive. Names need to be entered exactly as it appears on the PECO bill, in all capital letters and no periods after the middle initial (if applicable). Also, you must enter your account number without the dash.
I can’t register because my PECO account is password protected. However, I did not request a password on my account. How do I get this corrected?
Please call PECO at 1-800-494-4000 and a Customer Service Representative will assist you.
My Account is locked. What do I do?