PECO’s online self-service tools allow you to start, stop and move your service, pay your bill, sign up for account alerts, and more with us 24/7 at your own convenience.
Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Or text ‘OUT’ to 697326 to report an outage and ‘STAT’ to receive outage updates.
When service damage occurs, it's important to understand who is responsible for the repair. Distinguish between areas owned by PECO and areas owned by the customer.
PECO will reinstall the customer's overhead service drop to the original point of attachment of the building. The customer is responsible for any repair to their service entrance cable(Line side and load side)
PECO ensures reliable and safe gas service to our customers. We rely on our customers to understand what they can do in order to maintain the areas that they are responsible for and to stay safe around natural gas.
PECO owns all pipes, underground and above ground, up to and including the gas meter. Customers own and maintain all above ground and buried pipe after the meter, and their gas appliances. Please see Natural Gas Meter Relocation Program for more info.
For more information on natural gas safety, please visit our Natural Gas Safety page