Who should be notified when an emergency occurs on the job site?
PECO's emergency hotline, 1-800-841-4141, is available 24 hours a day, seven days a week.
What is an Electric Service Application?
This is a form PECO requires the customer or contractor to complete to request new service or make any major upgrade or changes on your electric or gas equipment. This form should be filled out at the earliest indication PECO work may be required. Early notification will provide PECO the best opportunity to meet your needs. If you have any questions concerning your application you can always contact your New Business Services organization.
How do I get an Electric or Gas Service Application?
You can complete an Electric Service Application or Gas Application at Partners and Business > Service Request.
Who should be contacted when a new electric or gas service is required for an existing residence?
Please contact the PECO New Business Services organization to request electric or gas service for an existing residence as well as all requests for gas and electric service for commercial properties.
Is an Underwriter's Inspection Certificate form required before an electric meter is installed?
Yes. The Underwriter's Certificate must be on record with PECO before setting a meter or energizing service.
Is there a cost to provide temporary electric service?
The charge for installation and removal of a temporary service can vary depending on the facilities available to satisfy your requirements. Contact your New Business representative for information about temporary electric service.
Is there a charge to relocate PECO electric and gas facilities?
Yes. Typically, the cost for this type of work is incurred by the requestor in accordance with the PAPUC tariff.
Is there a charge for gas service and/or gas main extensions?
Charges associated with this work fall under the guidelines of the line extension policy as referenced in the PAPUC gas tariff.
Where can I find an electrical underwriter?
The State of Pennsylvania Department of Labor and Industry has a list dependent Electrical Inspection Agencies that are accepted by PECO Energy. UCC qualification of individual inspectors can be verified on the public web site.
NOTE: There are numerous Independent Electrical Inspection Agencies in the surrounding area that can be contacted to perform Electrical Inspections for the introduction of service. The company does not assume any responsibility for the customer’s wiring or equipment, or for any loss or damage that may result from any defects that may exist in the customer's wiring and equipment.
I smell gas at my property. What should I do?
Immediately call PECO at 1-800-841-4141 or 1-844-841-4151 if you have a natural gas emergency. PECO Emergency Service is available 24 hours a day, 7 days a week.
What do I do if my power goes out?
Please report service interruptions to our emergency line at 1-800-841-4141. PECO Emergency Service is available 24 hours a day, 7 days a week. Outages can last a few seconds to a few days, depending on the situation and/or the specific cause of the outage. When there is a loss of power, partial power, dimming, or flickering lights, you need to let us know.
How can I save money on my PECO bill?
What is PECO Smart Ideas?
PECO has many programs to help customers save energy and money…from rebates for purchasing energy-efficient appliances and HVAC equipment to rebates for recycling old, wasteful refrigerators, PECO can help you put more of your hard earned money back where it belongs – in your wallet.
Who is eligible to participate in the PECO Smart Ideas programs?
For the most part, all PECO customers may participate in these programs.
If I choose an alternative energy supplier, will I still be eligible to participate in the PECO Smart Ideas programs?
Yes. PECO Smart Ideas are available to all eligible customers, regardless of their energy supplier.
How long will PECO offer these programs?
PECO Smart Ideas are designed to last through May 2021 or until funding is exhausted.
Will my rate be lower if I choose a supplier other than PECO?
Savings as an Energy Choice customer are possible but not guaranteed. The prices charged by a competitive Electric Generation Supplier (for electric supply) or Natural Gas Supplier (for gas supply) could be either higher or lower than the rate you would owe to PECO if you purchased these services from PECO. These prices are based on the terms and conditions of your agreement with your chosen supplier. Use your PECO Price To Compare to evaluate offers from competitive suppliers.
How do I contact PECO?
If you have a natural gas or electric emergency, call PECO immediately at 1-800-841-4141. PECO Emergency Service is available 24 hours a day, 7 days a week.
For billing or general service assistance, please contact our customer service department at 1-800-494-4000. PECO's customer service department is available Monday through Friday from 7 a.m. to 7 p.m.
How do I start new electric or natural gas service?
Start, stop or move your electric or natural gas service in just a few easy steps using our new online tools. Need additional assistance? Call 1-800-494-4000 from 7 a.m. to 7 p.m., Monday through Friday.
Why are my bills so much higher in the winter and summer?
Your electric and natural gas bill is based on how much electric and natural gas you use during the billing period. Traditionally, customers will use more electric in the summer for cooling and more natural gas in the winter for heating.
Why is my bill higher than last month?
Many factors can change your bill from month to month. Consider these questions: Was the billing cycle longer this month? Was it colder or warmer? Did you have extra guests or run extra appliances? For additional analysis of your usage, please visit www.peco.com/smartideas
How can I tell if my bill is based on an actual reading or an estimated reading?
View the Meter Information on your energy bill. If the meter reading is actual, it will state (ACT). If the meter reading is estimated it will state (EST).
How does PECO read my meter?
PECO has installed an automatic meter reading (AMR) system. AMR allows meter readings to be transmitted from the meter to our system via a radio frequency network.
Why do you require a deposit when starting service?
For residential service, the deposit requirement is based on previous payment history or Equifax credit rating. For commercial service, a deposit is required for first-time customers. The deposit requirement for previous or existing customers the deposit is based on prior payment history.
How long do you keep my deposit?
For residential service, the deposit is refundable after one full year of no late payments. For commercial service, the deposit payment can be refundable after 3 years of no late payment history.
Do I receive interest on the deposit?
For residential customers, the interest amount is determined by state law and changes from year to year. For commercial customers, PECO recalculates the deposit interest rate every year based on the yield on 12-month Treasury Bills during the months of September through November of the previous year.
Do I receive the deposit back if I discontinue service?
Yes. After your final bill is processed, your deposit plus interest is applied to your final bill. If this creates a credit on your account, the refund will automatically be processed.
What is PECO’s deposit policy?
For more information on PECO’s deposit policy, please refer to PECO’s Customer Handbook.
As a customer of the budget billing program, how often does my payment change and how will I know?
Due to seasonal changes and usage fluctuation, the budget is reviewed every four months and the budget amount is changed to avoid a large balance at the end of your budget year. The budget change will be reflected in the “Message Center” of your energy bill.
What is Power Pay?
Power Pay is an automatic bill payment option. You can save time, checks and stamps and never miss a payment by having your PECO billing amount deducted directly from your checking or savings account. You will still receive a monthly statement so you can see how much energy you used and how much will be deducted on the due date. Continue to pay your bill by check until the bank statement shows the withdrawal from your account. You can enroll online at www.peco.com/service or by completing the application on the back of your monthly bill stub.
Can I make an online or phone payment without enrolling in Power Pay?
You can make an online or phone payment without enrolling in Power Pay with your debit, credit card or checking account information at the cost of $2.35 per transaction. Please allow 2 to 3 business days for your payment to be posted to your PECO account even though the funds are instantly withdrawn from your financial institution.
How can I better manage my electric usage?
PECO offers many programs and tips to help you manage your energy usage. Visit www.peco.com/smartideas for more information.
Will PECO trim branches close to power lines?
Tree trimming near electrical wires can be deadly. Only persons trained and qualified that meet ANSI and OSHA standards in the special techniques needed to work safely around energized lines should do so. Touching a branch that is in contact with an energized line can result in injury or death. For your safety, never attempt to trim or remove a tree that is growing near a power line. Instead, call 1-800-494-4000, and a PECO representative will check into the situation.
Is there a cost for PECO to trim trees or branches near the power lines?
PECO assumes financial responsibility for the trimming of trees and branches on or near PECO’s primary power lines. All secondary lines leading to private property is the responsibility of the property owner.
Will PECO cover the cost for removing trees/branches?
All storm or emergency debris removed from our facilities remains the responsibility of the property owner, be it public or private. The company will not remove debris left during storm related or emergency work. We leave all brush, debris and wood resulting from an emergency in the condition it was found in or in the condition that resulted after removing the tree from the wires. During routine scheduled maintenance, PECO will properly remove vegetation debris from the property.
What do I do if I come across a downed power line?
Never touch a power line. Always assume that the wire is energized. Immediately, call PECO at 1-800-841-4141.
How far in advance do I need to start, stop or transfer my electric or gas service?
Please contact us within 7 to 10 business days to schedule your request for energy service.
Can my spouse or another person request service on my behalf?
For residential service, only the account holder can request to start, stop or transfer energy service.
If I am transferring service, can my start and stop dates overlap?
Yes.
Can I choose another company to supply my electric and natural gas?
Yes, in Pennsylvania, customers can choose the company that supplies their electricity and natural gas. Whether or not you choose a new electric supplier or natural gas supplier, PECO will continue to deliver reliable electric and gas service to your business. Customers interested in selecting an electric supplier or a natural gas supplier can contact a supplier listed below for more information. For more information, please visit http://www.papowerswitch.com/
Another company supplies my electric or gas, can I switch back to PECO?
Yes, at any time. Please allow one billing cycle for the change to take effect.
I received a shut-off notice for my past due bill. How can I avoid interruption?
Pay the past due amount prior to the termination date. If additional assistance is required, please contact our Credit Department at 1-888-480-1533.
Does PECO offer assistance programs?
PECO's Universal Service programs are designed for low-income, residential customers who demonstrate or express difficulty in paying their monthly energy bill. Visit Assistance Programs.
Who do I contact to have electric lines covered for work being done on my property?
You may contact New Business Services at 1-800-454-4100.
I am interested in a position at PECO, how do I apply?
PECO offers many challenging and rewarding careers. We attract employees who will best serve and represent our customers and communities. We ensure that each of us has the opportunity to grow and succeed. Visit Careers.
I have a residential PECO account; however, when I attempt to create a My Account, I receive a message that states the account is a commercial account. What can I do to correct this?
Please call PECO at 1-800-494-4000 and a Customer Service Representative will assist you.
Where can I provide feedback or comments about the PECO.com website?
Your feedback and comments are important to us and provide us insight into the future enhancements to PECO.com. We encourage you to use the PECO survey on our website to submit comments directly to PECO.com’s web support team. This tool allows you to communicate different concerns you may have such as Page Errors, Compliments, Complaints or just general feedback.
If you have an electric or gas emergency, please do not use the FEEDBACK link; immediately call us at 1-800-841-4141.
How do I enroll in budget billing?
To enroll you may apply online via www.peco.com/service or contact us at 1-800-494-4000. To be eligible for budget billing, your energy bill must be current and up to date.
Why did I receive an error message that my name and account number is not identified when I attempted to register to view my account online?
What is budget billing?
If you prefer to pay a set amount each month regardless of season, Budget Billing spreads costs evenly month to month by charging a pre-arranged amount with each bill. The amount comes under review every four (4) months and may be adjusted up or down depending on how much energy you use. This is done to minimize the amount you may owe, or are due, at the end of each twelve-month period. You can even sign up for a notification letting you know when your amount has changed. At the end of your budget bill year (12 months after you start), you have the option to apply the any overpayments or underpayments to your next bill or spread it out over the course of your new budget bill year. To sign up for Budget Bill visit our billing options page. As a reminder, you are responsible for all of your usage, regardless of how much your set amount is.
Please note: If you’re an Automatic Payment and/or Budget Bill participant and you move within the PECO service territory or change bank account numbers, you must re-enroll using your new information.
What payment options do you have?
There are a variety of payment options such as automatic payment, convenience payment, paperless e-Bill, payment center, home banking and pay by mail. For more information, visit Pay Your Bill.
What if I have a question about billing & payment through Paperless e-Bill (CheckFree)?
You should contact your bank first to see why the payment was not completed correctly. If the problem is unrelated to your bank processing of the payment than you should contact CheckFree at techsupport@checkfree.com or call Customer Service/Technical Support at 1-888-212-9342.
How can I make a last minute payment?
PECO has partnered with BillMatrix to bring you the convenience of last minute payment. For information regarding the fees charged please contact BillMatrix at 1-800-432-9384.
Editing a scheduled payment
Add/edit bank account information
What is the Gross Receipts Tax and how is it factored into Price-To-Compare?
The Gross Receipts Tax (GRT) is a Pennsylvania state tax imposed on the gross receipts from sales of electric energy within Pennsylvania. PECO's Price To Compare includes an adjustment for GRT. To adjust its prices for the GRT percentage rate, PECO multiplies the pre-GRT price by a factor equal to 1/ (1 - GRT%).
For example, if the GRT rate was 6.06%, the adjustment factor for GRT would be 1/(1 - .0606), or 1.0645.
Will my Price to Compare change?
Yes. Your Price To Compare will vary in future periods due to changes in consumption patterns as well as changes in PECO's cost of supply. The prices of electricity and natural gas fluctuate, and these changes affect the cost of supply and Price To Compare values.
I am shopping with a competitive supplier. What happens when I do not pay my PECO bill in full?
PECO may terminate your service for failure to pay charges billed by PECO, regardless of whether the charges were assessed by PECO or by your competitive retail energy supplier. If you cannot pay your PECO bill in full, please contact PECO to discuss payment arrangements and other options.
What is Customer Choice? What am I actually choosing?
Most PECO customers have the option of choosing a competitive supplier to provide the electric and/or gas supply portions of their service. This form of shopping for energy is known as "Customer Choice". PECO customers not electing a competitive supplier continue to receive these services from PECO.
In all cases, PECO remains the distribution company and continues to safely deliver electricity and natural gas to ALL of its customers, regardless of whether you choose to shop in this manner.
If I choose to "shop" with a competitive supplier, will PECO still deliver my energy?
Yes. Whether you are purchasing your electricity and/or natural gas from a competitive supplier or from PECO, PECO will continue to safely deliver electricity and natural gas, provide billing and customer support, and respond to outages and other emergencies for ALL customers
How can I become a competitive retail energy supplier of electricity (EGS) or natural gas (NGS) for PECO customers?
Interested organizations must fulfill certain requirements before enrolling PECO customers. To learn more, please review PECO information for retail energy suppliers.
Where can I find information on PECO solicitations relating to PECO's Default Service Program for electricity?
PECO's Independent Evaluator maintains up-to-date information on solicitations relating to PECO Procurement of Default Supply.
If I forget my login credentials, will I still be able to reset them with Two-Step Verification?
Yes. Through the Forgot email or Forgot password links on the sign-in page, you can recover your account information and log in to your My Account.
How can I turn off Two-Step Verification?
You can turn off Two-Step Verification by going to My Account Profile and disabling Two-Step Verification in the My Security section.
How can I turn on Two-Step Verification?
You will be prompted to enable Two-Step Verification when logging in to My Account. You can also enable Two-Step Verification by going to My Account Profile and enabling Two-Step Verification in the My Security section.
Why should I enable Two-Step Verification?
PECO is committed to keeping your information safe. We recommend signing up for Two-Step Verification as an added layer of security for your My Account.
Is Two-Step Verification required?
Two-Step Verification is optional. If you choose not to enable Two-Step Verification now, you can enable it any time in the future.
How does it work?
Two-Step Verification requires a second verification method to be used in addition to a password when logging in. That second method can be a six-digit verification code sent via SMS text or email. You can also request a phone call and press pound. One of the three is required to log in.
What is Two-Step Verification?
Two-Step Verification is an added level of security to help keep your My Account secure.
I forgot the password for my online account. How can I reset?
Click “Forgot Email or Password” on the login screen and select “Reset My Password.” Next, enter the email associated with your My Account. We’ll email you a temporary password, which will be valid for 60 minutes. Once you’ve pasted the temporary password into the “Temporary Password” field, we’ll prompt you to create a new password. If you are having trouble with the temporary password process, you can also reset your password using security questions by clicking on the “Use your security questions instead” link.
My Account is locked. What do I do?
Protecting your information is important to us. PECO allows five attempts to access your online account before locking you out of the system. If an invalid password is entered five times, you will be locked out of your account for 15 minutes. At that time, you can try to access your account again. If you forgot your email or password, please use the “Forgot Email or Password?” links at www.peco.com/myaccount.
Things you will need:
PECO customers can set up an online profile by following the steps below:
I forgot the email associated with my online account. How can I recover it?
Click “Forgot Email or Password” on the login screen and select “Find My Email.” Next, enter your primary phone number (the number you provided when starting your service) and either your account number or the last 4 digits of your Social Security number or Business Tax ID. Then, answer your security question and we’ll reveal the email associated with your online account.
I have a password on my PECO account. Will this prevent me from registering my account online?
Yes, if you have a password on your PECO account, you will be unable to register your account online. If you would like to sign up for a My Account, please call 1-800-494-4000 and a PECO representative will assist you.
I have a password protection on my PECO account. Will this prevent me from registering my account online?
If you have password protection on your PECO account, you will be unable to register your account online. If you would like to sign up for a My Account, please call 1-800-494-4000 and a PECO representative will assist you.
I just applied for new service with PECO and I am unable to access my account online. What is the problem?
Users can only create a My Account online profile after their service has been activated. If you scheduled your service to be turned on for a future date, you will be able to create an online My Account profile as of the start date.
For other questions refer to our "How do I set up an online My Account profile?" question for more information on how to set up a My Account profile.
How do I update my online My Account profile information?
How do I update my phone number?
You can update or edit your phone number by following the below steps:
What is Pennsylvania Act 213?
Pennsylvania Act 213, also known as the Alternative Energy Portfolio Standards (AEPS) Act, ensures that a certain percentage of the generation sold to Pennsylvania customers by electric utilities and generation suppliers comes from alternative energy sources.
The Pennsylvania Public Utility Commission (PUC) created regulations governing interconnection for customers that generate power. The PUC set forth interconnection standards, which detail the application and evaluation processes. Please visit http://www.puc.pa.gov/ for more information.
These regulations also established “net metering” and compensation provisions that allow utilities to reimburse customer-generators for excess energy supplied to the electric grid.
Can I connect a small renewable generation system to PECO Energy Company’s delivery system?
Yes, with our permission. Customers interested in connecting small generator facilities to the PECO distribution system must meet certain requirements and follow certain procedures.
PECO requires you to fully complete a service and meter form and the appropriate interconnection application. Links for the appropriate applications can be found here.
If you have any questions, we can explain the interconnection process to you. If you are considering a generation project, and would like to discuss it with us, please call your local PECO service region. The phone numbers for each region can also be found here.
Is there an application fee?
Yes. The fee varies by Interconnection level. A table of fees can be found here.
Please note that if you ever decide to increase the size of your renewable resource system, you must file a new application and pay another application fee.
Are there any special meters required for net metering?
Net metering requires special metering - a dual meter arrangement. PECO will need to install two meters at your property; an “IN” Meter, which measures the electricity you take from PECO each month and an “OUT” Meter, which measures any excess electricity you produce each month.
In addition, you will need a third party meter, which measures the total amount of energy generated by your solar panel(s). The third party meter is installed and owned by you, not PECO. The readings from this meter are used to determine how many Alternative Energy Credits (AEC's) your system generates. For more information on AECs, refer to question #19. AECs are also known as Renewable Energy Credits (RECs).
Please note that your third party meter readings and the PECO OUT meter readings will not match. The third party/REC meter measures the gross output of the solar resource before your generated energy is supplied for use at your property. If your system produces more energy that the energy being consumed by your property, then energy will flow into the PECO system and will be measured by the PECO OUT meter.
Are there any costs to connect?
Customer-generators must pay for installing their own renewable energy facilities as well as any additional costs incurred by PECO to upgrade its distribution system to accommodate the customer’s renewable resource.
Does PECO provide any assistance fro renewable installation costs?
Yes. PECO will provide customers with a credit of up to $400.00 to assist in offsetting the costs of the second meter board needed to house the dual meter configuration required for net metering. To qualify for the credit, you must do each of the following:
Maintain an active account at the service address where the renewable equipment is located because PECO will only provide credits to active net metering accounts.
Instructions for applying for the credit can be found here.
Must i sign a contract?
Yes, you must sign an interconnection agreement with PECO. Additional service and construction agreements may be required for larger projects that involve a PJM interconnection.
How will I be compensated for my energy production?
For all monthly metered customers, PECO will provide you with a credit for each kilowatt-hour (kWh) it receives from you up to the total amount of electricity PECO delivers to you during each billing period. This allows you the ability to net your “monthly usage” down to “zero” each month. Please note that you are still responsible to pay the monthly customer charge and other applicable charges under your rate schedule.
If you produce more energy than you use each month, this excess will be carried forward to a future month and will be used to help net down a future month's bill.
At the end of the net metering year (May 31), you will receive a credit for any existing kilowatt-hours produced in excess of the kilowatt-hours received from PECO. Please note that customers who switch to an Electric Generation Supplier (EGS) will no longer qualify to receive the annual compensation from PECO.
Is there a limit to how much excess generation PECO will purchase?
There is no limit. However, PECO compensates customers only for excess generation that remains at the end of the net metering year (May 31).
What rate does PECO pay for customer-generated electricity?
PECO pays customer-generators at the Price To Compare (PTC). The Price To Compare is the price used to evaluate offers from competitive electric generation suppliers (EGS). It is a figure based upon average generation prices over the last 12 months for your rate class.
May I sell power to my neighbor?
No. Only licensed electric generation suppliers, subject to PJM and the PUC’s regulations, may sell power to customers through agreements with PECO, PJM or a third-party.
Will I still get a bill if I generate more power than I use?
Yes, you will still receive a bill for the PECO monthly customer charge and any minimum distribution charges applicable to your rate schedule.
Will my generating system provide emergency power during a power outage?
Not if it is connected to our delivery system. For safety reasons, renewable generation systems that are interconnected to the power grid will not supply power to your home or business if an outage occurs. This protects your equipment from overloading and protects personnel who may be working on electrical equipment in your area to restore power.
Could generation systems be modified to supply power during a power outage?
Yes. Your system must be set up so that it can be isolated from our distribution system. This protects our linemen and work crews by ensuring that no electricity is delivered to our power lines during the outage. Such a system configuration must be approved by PECO to ensure it safely operates in parallel with PECO’s distribution system. If you would like your system to be set up this way, you must notify PECO of your intention and consult with your contractor
Can I shop for electric supply if I also generate my own power?
Yes. When you switch to a competitive supplier, PECO is required to pay for any excess generation you are owed at the time you switch and has no further responsibility to compensate for excess generation. Since suppliers are not required to offer net metering products, you should check to see if they offer such an arrangement
Will the system become outdated?
Consult your contractor as new technologies are always emerging.
What are alternative energy credits (AEC)?
Alternative energy credits are tradable certificates that represent all the clean energy benefits of electricity generated from your facility. They can be sold separately from the power produced by qualifying alternative energy facilities. A credit is produced when one megawatt (1 MW) of electricity has been generated from a qualifying facility.
Credits are issued through a program administered by the Pennsylvania Public Utility Commission. For more information, visit www.pennaeps.com/.
Will my project produce alternative energy credits that I can sell separately from the energy produced?
Yes. Energy credits are based on all of the energy produced by the generator. For every one megawatt (1 MW) of energy produced by your generator, you receive one AEC, which can be sold.
What rates qualify for net metering?
Most rates qualify for PECO’s RS-2 Net Metering service, including Rates R, RH, CAP,GS, PD, HT, EP. Refer to PECO's Renewable Service Rate RS-2 Rider for more details on availability and other qualifications which can be found here.
What is virtual meter aggregation?
Virtual meter aggregation is the combination of meter readings and billing for multiple meters, regardless of rate class. The meters to be combined must be on properties owned or leased and operated by the same customer-generator. In addition, the meters must be located within two miles of the boundaries of the customer-generator’s property and within a single electric distribution company’s service territory
Where can I learn more about renewable energy?
For more information about renewable energy, see the following sources:
PA AEPS Alternative Energy Credit Program PA Department of Environmental Protection
Why should I choose natural gas for my home?
Natural gas is economical, reliable and versatile. On average, residential customers who switch to natural gas heat from oil save up to $1,000 per year and up to $2,000 compared to propane. Natural gas is piped directly to your home, so you don’t have to worry about fuel deliveries. Natural gas can be used for a variety of indoor and outdoor applications including heating, water heating, clothes drying, fireplaces, outdoor grills, fire pits and outdoor lighting.
Can I save money using natural gas to heat my home?
Yes! Customers that heat their homes with natural gas pay on average $1,000 less per year than families who use heating oil – for the same 2,250 square foot home. And, that’s about $2,000 less than heating with propane. Visit peco.com/gasconversion and click on “Tools and Calculators” to calculate how much you could save.
Do I need a natural gas service line?
If you are already using natural gas in your home, you may be able to have your heater connected to your existing service line. We will provide you with the information you need to ensure the service line can be used for your new heater.
If you’re not using natural gas in your home, we will check to determine if you are near a natural gas main. We could then install a service line from your home to the natural gas main.
If you are not located near a natural gas main and there are other neighbors who also want to convert to natural gas, you may still be able to receive natural gas service. Click here to determine if you are eligible for a program to bring natural gas to your neighborhood.
May I determine where the natural gas meter is located?
PECO will make a good faith effort to install the meter at the location you chose as indicated below, when looking at the house from the street:
No meters will be located at the rear of the property or indoors.
How much does the service line installation cost?
The PECO natural gas conversion representative will calculate the cost of your service line. PECO will then apply a credit to the cost of the line. If the cost to install the service line is greater than the credit, you would pay only the difference. If the total cost is less, you would pay nothing.
How long does it take to have the service line installed?
It takes about 6 to 8 weeks from the time we receive your signed contract and payment
Will I have to obtain permits for the work being completed on my property?
PECO will obtain all the necessary permits to open the street and install your natural gas service line. Your HVAC Contractor will be responsible for obtaining permits for work performed inside of your home.
Will you dig up my driveway or sidewalk? If so, who is responsible for restoration?
Specially trained technicians will dig up a small area near the street in front of your house to expose the gas main “tap” into it connecting the service. When conditions allow, the technicians installing a new service line will use a device that burrows through the ground and surfaces right next to your home. Otherwise, the technicians will trench or plow to allow for installation of the service line. The technician will backfill any excavation.
Once the service line is installed, who is responsible for restoring my property?
Restoration in the street and/or municipal right of way will be completed by PECO and is typically completed within 4-6 weeks, weather permitting.
Final restoration of a customer’s responsibility is the responsibility of the homeowner. This includes lawns, driveways, private sidewalks, etc
What is the difference between a natural gas service line and natural gas piping?
A natural gas service line is the pipe that carries natural gas from the main to the gas meter (normally located on the front or front side of the building). If you are not connected to the natural gas main, PECO will install the service line and connect it to a gas meter outside your home. Natural gas piping is the piping that connects natural gas from the outside meter to your heater, indoor and outdoor appliances. You will be responsible for installing all natural gas appliances and the piping from the outside meter location to the appliances.
Will PECO install my natural gas equipment?
PECO does not install natural gas equipment. You will need to contact a HVAC contractor to purchase and install your natural gas equipment (heater, water heater, etc).
Need a contractor? Find one here
What is a BTU?
The input heating capacity of a furnace, boiler or water heater. It is measured in thousands of BTU (British Thermal Units).
How do I know what delivery pressure is required for my equipment and appliances?
The pressure delivered at the outlet of the meter is normally 5.5 inches water column. Check with your contractor or equipment label to determine the pressure the equipment requires.
What if my property is not located near a main?
If you are not located near a natural gas main and there are other neighbors on your street or development that also want to convert to natural gas, click on the link to determine if you are eligible for a program to bring natural gas to your neighborhood.
Didn’t you just change the pricing?
We did! A plan was recently approved by the Pennsylvania Public Utility Commission (PAPUC) that makes it less expensive for our customers to convert to natural gas.
Learn More Here
Does PECO Plant Trees?
What is PECO's objective to repeatedly pruning trees?
Why don't you consider aesthetics when pruning trees?
Can you prune my tree lightly?
Does PECO maintain vegetation for telephone and cable television lines?
What qualifications do you have to prune trees?
Is there an alternative to repeated tree pruning, which sometimes results in a disfigured appearance?
Do you paint open pruning cuts?
Why do you prune the trees back so far?
Why should I buy an ENERGY STAR® certified or high performance home?
Your home is one of the biggest investments you’ll ever make, so you’ll want to get the highest quality, the most comfort and the best value for your money. That means buying or building an ENERGY STAR® certified home. Your home will have lower energy and maintenance costs, wall-to-wall comfort and better resale value – because people know that the ENERGY STAR® label means it’s better.
What are the major differences between an ENERGY STAR® certified new home and one that is not?
ENERGY STAR® certified homes meet strict building requirements established by the Environmental Protection Agency. They undergo rigorous tests and inspections as they are built, and are 15 to 30% more efficient than homes built to standard Pennsylvania building codes.
How much energy will I save if I buy and ENERGY STAR® certified home?
The average ENERGY STAR® certified home is at least 15% more energy efficient than a home not built to ENERGY STAR® standards. The builder will assign a rating to your home that indicates its actual efficiency based on the home’s features. You will receive documentation of that rating.
How do I know my home is ENERGY STAR® certified?
Look for the blue ENERGY STAR® label on your circuit breaker box or elsewhere in your utility room. If you don’t see one, contact your builder and request documentation that your home has earned ENERGY STAR® certification.
Are there special mortgages for energy-efficient homes?
Yes. They are called EEMs, or Energy Efficient Mortgages. An EEM is a mortgage that credits a home’s energy efficiency within the mortgage and in effect, increases the home’s value. EEMs give borrowers the opportunity to finance cost-effective, energy-saving measures as part of a single mortgage, stretching debt-to-income qualifying ratios. Contact your lender for details.
What is a HERS Rating?
HERS stands for Home Energy Rating System. A Home Energy Rater (also known as a HERS Rater) is a certified professional that reviews a new home’s construction plans and uses an energy efficiency software package to analyze the home’s design and obtain a pre-construction HERS Index. The Rater then works with the builder to identify the energy efficiency improvements the home needs to make sure it will meet ENERGY STAR guidelines. After onsite inspections and tests (including blower door and duct tests), the Rater uses the test results and data from the plan review to generate the home’s HERS Index Score, also called a HERS Rating.The lower the home’s HERS Index Score, the more energy efficient it is. The Index reference home score is 100; a net-zero energy home scores a zero. Each one-point decrease in the HERS Index corresponds to a 1% reduction in energy consumption relative to the reference home
What financial incentives am I eligible for regarding natural gas equipment?
As part of the PECO Natural Gas Energy Efficiency Rebate Program, PECO natural gas customers may be eligible for rebates for installing ENERGY STAR® qualified, high-efficiency natural gas equipment, as follows:
Can I participate in both Natural Gas Energy Efficiency Rebate Program and the Natural Gas Conversion Rebate/Credit Program?
PECO natural gas customers may be eligible for both programs and could therefore receive both the $300 rebate and the $200 rebate, in accordance with the terms of each offer.
Is it really worth spending the extra money on an ENERGY STAR® qualified, high-efficiency heating system?
High-efficiency natural gas equipment saves on heating costs over the long term that may more than pay for the initial cost difference. See cost saving scenarios and check out PECO’s free, online calculators:Natural Gas Heating System Efficiency Calculator Natural Gas Conversion Calculator
What are the benefits of converting to natural gas?
The benefits of converting to natural gas include:
Is it less expensive to heat my home with natural gas?
Natural gas compares favorably to other home heating fuel costs. To estimate the potential cost savings of converting to natural gas, try PECO’s Natural Gas Conversion Calculator.
Why should I replace my old heating system if it still works?
Today’s gas heating systems turn as much as 97% of your energy dollar into heat for your home. By comparison, older systems only use 65% of every energy dollar. See cost saving scenarios and check out PECO’s free, online calculators:Natural Gas Heating System Efficiency Calculator Natural Gas Conversion Calculator
How can using natural gas help me protect the environment?
Natural gas burns cleaner than other home heating fuels, producing far less greenhouse gases and contributing practically nothing to acid rain or smog.
What is involved in converting to natural gas?
For customers who already have a natural gas service line on their property, converting to natural gas heat is a simple 3-step process: Contact PECO, schedule an appointment with your heating contractor and return the rebate form and paid receipt once the installation has been completed.
Customers without a natural gas service line have a few additional steps, including determining whether a service line is available.
If I have an electric heat pump with a natural gas furnace as a back-up (or as my secondary heat source), can I apply for a PECO Smart Gas Efficiency Upgrade rebate.
No. To be eligible for a PECO Smart Gas Efficiency Upgrade rebate for your furnace or boiler, natural gas must be the main or sole source of heating.
Can existing equipment be converted to natural gas?
If you are considering converting existing equipment from other fuel sources to natural gas, you should engage a qualified contractor with experience in this type of work prior to making this decision. To assist with your search for a qualified contractor, the Electrical Association of Philadelphia's contractor search tool will identify professionals within your area. When considering converting existing appliances, customers should ensure the manufacturer designed the equipment for converting to natural gas and the availability of parts as well as any affects modifications will have on the efficiency and warranty. Consult your contractor for additional information.
Why should I choose natural gas for my business?
Natural gas is economical, reliable and versatile.
Natural gas is piped directly to your business, so you don’t have to worry about fuel deliveries.
Natural gas can be used for space heating, water heating and process needs.
If you are already using gas in your business, you may be able to have your heater connected to your existing service line. We will provide you with the information you need to ensure the service line can be used for your new heater.
If you’re not using gas in your business, we will check to determine if you are near a natural gas main. We could then install a service line from your business to the natural gas main
The PECO natural gas conversion representative will calculate the cost of your service line.
How long does it take to get the service line installed?
A PECO natural gas conversion representative will let you know the installation time once they evaluate the project.
PECO will obtain all the necessary permits to open the street and install your natural gas service line. Your HVAC Contractor will be responsible for obtaining permits for work performed inside of your business.
The PECO natural gas conversion representative will provide a cost estimate for your natural gas main extension.
We did! A plan was recently approved by the Pennsylvania Public Utility Commission (PAPUC) that makes it less expensive for our customers to receive natural gas
Where can I get more information about EVs?
For more information about an EV, such as pricing, charging specifications, batteries, safety and other vehicle details, visit the manufacturer's Website or contact their local authorized dealership.
How far can I drive an EV?
The driving range for BEV can be up to 300 miles. Typical all-electric range for PHEV is 20 to 50 miles, after which the gasoline engine will work to extend the driving range and additional 300 miles. PHEVs can also be filled up via the gas tank and driven like a traditional gasoline-powered car. The rule of thumb is that vehicle batteries provide about three to four miles of driving range for each kilowatt-hour of energy stored. For more information on EV range comparisons, click here
What are the installation costs for charging equipment?
Installation costs are determined by the type of charging station selected and any upgrades that may be needed to your home's electrical system. To receive estimates of installation costs or the cost of charging station equipment, simply contact an equipment manufacturer. A licensed electrician can provide costs for any needed electrical system upgrade.
What is the inspection and permitting process for installing a charging station in my garage?
Contact a licensed electrician and your local township or municipality to install charging equipment and to ensure compliance with all local inspections and permits.
What resources are available to assist me during an emergency when driving my EV?
Contact any EV manufacturer for available options.
How does the environmental impact of an EV compare to a gasoline-powered vehicle?
EVs produce very little carbon dioxide (CO) emissions. EVs create about 60 percent less carbon than gas-powered vehicles. For more information on the environmental impact of electric vehicles, click here.
What are the maintenance needs of an EV?
Maintenance requirements for EVs can be significantly different than those of conventional vehicles. Consult your vehicle's owners manual or manufacturer for specific maintenance needs.
What is the process for installing EV stations in multi-family units?
Installation of EV charging stations in multi-family units, such as apartment complexes, is typically more complex and generally requires additional work to ensure that the electric facilities are properly equipped to handle EV charging. If your multi-family unit has common indoor (e.g., a parking garage) or outdoor parking spots, We recommend that you contact the Homeowners' Association (HOA) of your building to plan for the installation of EV charging equipment. If you park on a city street, you should contact your municipality about their plans for public parking EV charging stations.
As a Fleet Operator, why should I be interested in the EV market?
As a Fleet Manager, adding electric vehicles to your fleet's mix can lower your fleet's operational costs. Auto manufacturers are increasingly responding to the market demand and global interest of reducing oil dependency, greenhouse gases and fuel cost, by introducing a range of energy-efficient and low-emission electric-powered vehicles. This new wave of electric vehicles is great news for Fleet Managers because EVs can have fewer moving parts, are more energy efficient and are potentially less costly to operate and maintain.
How long will my EV battery last?
EV batteries are generally designed to last the life of the vehicle. Check with the EV manufacturer about battery warranties.
What are my charging options?
Two types of EV charging currently meet national Society of Automotive Engineers (SAE) standards:
Level 1 charging uses a standard, grounded, three-prong, 120-volt outlet with a ground fault circuit interrupter and also requires a 15- to 20 amp fuse or circuit breaker. The typical charge time for 40 miles of electric driving is 8 to 10 hours at Level 1. Battery electric vehicles (BEVs) with larger batteries and extended electric driving range may take as much as 12 to 21 hours to fully charge at Level 1.
Level 2 charging requires the installation of a 240-volt charging station (also known as electric vehicle supply equipment or EVSE) on a dedicated 40-amp circuit. Level 2 charging will typically charge an EV in about half the time of Level 1 and uses about the same amount of electricity as a central air conditioning unit when charging. This type of station may require upgrades to the home or building's electrical service.
Manufacturers also are working on fast-charging technologies that can recharge certain types of EVs in 30 minutes or less.
Who do I call to have an EV charging station installed for me?
Consult a licensed electrical contractor to plan and perform the electrical work needed to install and wire your charging station. Most EV auto manufacturers or authorized dealerships are able to recommend the type of residential charging station required and a qualified contractor. Or, visit the Electrical Association of Philadelphia to find a licensed electrical contractor.
When is the best time to charge my vehicle?
While you can charge your EV at any time, it is recommended that you charge your EV between 10 p.m. and 4 a.m. when there is less demand for electricity.
Can I charge my vehicle on a regular 120-volt outlet at home?
Yes, EVs can be charged on a standard 120-volt outlet. However, depending on the type of EV, your daily driving distance, and your charging time, you may find that Level 2 charging is a better fit for your lifestyle. This type of station may require upgrades to the home or building's electrical service.
How much will it cost to charge my EV?
The cost of charging an EV is different for everyone and will depend on several factors such as the type of EV, the size of your vehicle's battery, your electricity rate, and the distance you drive. You will be billed at PECO's current price per kilowatt hour, or the price per kilowatt hour of your competitive supplier, plus PECO's delivery charges.
To estimate your costs for charging a PHEV requiring 16 kWh for a full charge at Level 1, use the following formula.
(kWh X PTC) + (kWh X energy delivery charge) = Total*
For example, a PHEV owner and customer paying a PECO residential price to compare of $.096 per kWh and the average energy delivery charge of $0.06 would pay:
(16 X $.096) + (16 X $.06) = $2.50 $1.54 + $.96 = $2.50
*This estimate does not include taxes and other state requirements. Charging times and frequency will vary with the various makes of EVs, how many miles are driven and whether the miles are highway or city driving. If a customer purchases the electricity they use from a competitive energy supplier, their cost per kWh will be different.
How do I notify PECO if I filed for Bankruptcy?
Bankruptcy information is available on our website
To start, stop or transfer electric or natural gas service, customers can visit our online convenience center, or call customer service at 1-800-494-4000. Our hours are M-F 7a-7p, closed on Sat & Sun.
For more information about an EV, such as pricing, charging specifications, batteries, safety and other vehicle details, visit the manufacturer's website or contact their local authorized dealership. An excellent overview of EVs that are currently available is maintained through the advocacy and education group Plug-In America at https://plugstar.com/cars.
The driving range for BEV can be up to 300 miles. Typical all-electric range for PHEV is 20 to 50 miles, after which the gasoline engine will work to extend the driving range and additional 300 miles. PHEVs can also be filled up via the gas tank and driven like a traditional gasoline-powered car. The rule of thumb is that vehicle batteries provide about three to four miles of driving range for each kilowatt-hour of energy stored. For more information on EV range comparisons, click here.
EVs produce very little carbon dioxide (CO) emissions. In the PECO region, EVs create about 60 percent less carbon than gas-powered vehicles. For more information on the environmental impact of electric vehicles, click here PECO’s EV Toolkit provides the ability to estimate your environmental impact based on your driving habits
Maintenance requirements for EVs can be significantly different than those of conventional vehicles. Consult your vehicle's owner’s manual or manufacturer for specific maintenance needs. While PHEVs have similar maintenance requirements to conventional vehicles, BEV owners can avoid oil changes and other requirements altogether.
This new wave of electric vehicles is great news for Fleet Managers because EVs can have fewer moving parts, are more energy efficient and are potentially less costly to operate and maintain.
Installation of EV charging stations in multi-family units, such as apartment complexes, is typically more complex and generally requires additional work to ensure that the electric facilities are properly equipped to handle EV charging. If your multi-family unit has common indoor (e.g., a parking garage) or outdoor parking spots, we recommend that you contact your building manager or the Homeowners' Association (HOA).. If you park on a city street, you should contact your municipality about their plans for publicly-available EV charging stations.
As a Fleet Manager, adding electric vehicles to your fleet's mix can lower your operational costs. Auto manufacturers are increasingly responding to the market demand and global interest for reducing oil dependency, greenhouse gases emissions and fuel cost by introducing a range of energy-efficient and low-emission electric-powered vehicles. This new wave of electric vehicles is great news for Fleet Managers because EVs can have fewer moving parts, are more energy efficient and are potentially less costly to operate and maintain.
DC Fast Charging (DCFC) can recharge certain types of EVs in 30 minutes or less.
While you can charge your EV at any time, it is recommended that you charge your EV between 10 p.m. and 4 a.m. when there is less demand for electricity.
Yes, EVs can be charged on a standard 120-volt outlet. However, depending on the type of EV, your daily driving distance, and your charging time, you may find that Level 2 charging is a better fit for your lifestyle. This type of station may require upgrades to the home or building's electrical service.
While gasoline prices fluctuate, in general the cost of driving a mile on electricity is significantly less than driving a similar vehicle on gasoline. PECO’s EV Toolkit provides the ability to estimate your costs based on your driving habits.
The cost of charging an EV is different for everyone and will depend on several factors such as the type of EV, the size of your vehicle's battery, your electricity rate, and the distance you drive. You will be billed at PECO's current price per kilowatt hour, or the price per kilowatt hour of your competitive supplier, plus PECO's delivery charges.
Immediately call PECO at 1-800-841-4141, if you have a natural gas emergency. PECO Emergency Service is available 24 hours a day, 7 days a week.
If you are not located near a natural gas main and there are other neighbors who also want to convert to natural gas, you may still be able to receive natural gas service. Click on the link to determine if you are eligible for a program to bring natural gas to your neighborhood.
What are the benefits of building ENERGY STAR® certified homes?
Partnering with ENERGY STAR® establishes you as a leader in energy-efficient construction, and as more and more consumers look for ENERGY STAR® certified homes, you’ll get valuable recognition. You’ll also be eligible for PECO’s Smart Builder Rebates program and the generous cash incentives it offers.
What does it cost to become an ENERGY STAR® builder partner?
Nothing – just the small amount of time it takes to team up with a Rater, fill out the ENERGY STAR® Partnership Agreement and take some online orientation training.
Won’t meeting the ENERGY STAR® guidelines add significantly to a new home’s cost?
An ENERGY STAR® certified new home may have a higher initial cost compared to a comparable home without the energy-efficient features. However, that additional cost is not prohibitive, and the savings in monthly utility bills are usually more than enough to offset any increase in the buyer’s mortgage payment. Plus, buyers of ENERGY STAR® certified homes could be eligible for special mortgages. See below.
Yes, and you should be sure to mention them to potential ENERGY STAR® homebuyers. These mortgages are called EEMs, or Energy Efficient Mortgages. An EEM credits a home’s energy efficiency within the mortgage and in effect, increases the home’s value. EEMs give borrowers the opportunity to finance cost-effective, energy-saving measures as part of a single mortgage, stretching debt-to-income qualifying ratios.
What is the PECO Smart Builder Rebates program?
The PECO New Home Rebates program offers builders incentives to build new homes to ENERGY STAR® standards and high performance new homes to code plus 30%. . The program follows energy efficient new homes guidelines, which guarantee the home is at least 15% more energy efficient than standard built homes.
How much money will consumers save on utility bills for an ENERGY STAR® certified home?
ENERGY STAR® certified and high performance homes must be built to be at least 15% more energy efficient than the state code requires. So homebuyers can expect to save at least 15% on their energy bills compared to a home built just to code. (In general, however, we don’t recommend telling consumers how much money they may save, because utility costs depend upon many factors, including the homebuyer’s family size and lifestyle.)
What is a Home Energy Rater (HERS Rater)?
A HERS Rater is a third-party building professional who works with builders to inspect and test new homes during the construction phase, measuring the structure’s energy characteristics, such as insulation levels, window efficiency, wall-to-window ratios, heating and cooling system efficiency, and the solar orientation of the home. HERS Raters are independent professionals not supplied or paid for by PECO or ENERGY STAR®.
How does a HERS Rater determine if a home qualifies for ENERGY STAR® certification?
Prior to construction, HERS Raters work with their builder clients to conduct a plan analysis to determine the most cost-effective energy efficiency measures for the home. At the pre-drywall stage, the Rater conducts a visual inspection to ensure that the air and thermal barriers in the home are continuous and complete. Toward the end of construction, the HERS Rater inspects the home and performs diagnostic tests (e.g., blower door and duct blaster) to assess the home’s energy performance, then incorporates the results of the inspections and tests into plan analysis software that determines the home’s HERS Index. The qualifying Index threshold is unique for each home.
What happens if a home does not pass the tests to receive ENERGY STAR® certification?
Your HERS Rater will work with you to identify problems that are preventing the home from meeting ENERGY STAR® guidelines. Once these problems are corrected, the home can be re-tested.
What technical assistance will I get from PECO after I submit a project?
PECO New Home Rebates offers on-site training to ensure that all subcontractors understand what scope of work is needed to meet ENERGY STAR® guidelines. In addition, program staff will help builder and Rater partners realize the highest incentive possible in a cost-effective manner.
Who receives program incentives?
PECO pays program incentives for qualified homes only to the participating homebuilder.
Is energy rating software other than REM/Rate acceptable?
Yes. All Residential Energy Services Network (RESNET) accredited software will be accepted for use in this program. Currently these include OptiMiser, EnergyGauge USA Version, EnergyInsights™ and REM/Rate.
What sampling protocol is allowable under this program?
PECO New Home Rebates allows the same sampling protocol as approved by the U.S. Environmental Protection Agency's (EPA) ENERGY STAR® for New Homes Program and Chapter Six of the Mortgage Industry National Home Energy Rating Standards (RESNET standards) which governs sampling rating and Sampling Provider accreditation with the following exception:
The unit tested for sampling purposes has to meet all of the requirements for that unit (i.e., the Rater cannot perform duct leakage testing on one unit, Thermal Bypass Checklist on another and air leakage testing on another). All required measures must be completed on the same unit.
In order to utilize the Sampling Protocol, the rater must use a RESNET-approved Sampling Provider, an entity accredited through these standards that oversees the sampling process and issues the sampling certifications that homes meet a particular set of threshold specifications such as the ENERGY STAR® specifications adopted by EPA.
Sampling is intended to provide certification that a group of new homes meets a particular threshold such as ENERGY STAR®, energy code compliance, or qualification for an energy efficiency lending program. It is based on pre-analysis of building plans meeting the intended qualification (e.g., a HERS Index threshold), and subsequent random testing and inspections of a sample set of the as-built homes. Certifying a group of homes by sampling entitles the customer to documentation certifying that the homes meet the desired threshold; it does not constitute a confirmed HERS rating on any home. A worst-case REM/Rate file must be submitted for all sampled residential units.
What are Raters responsible for in terms of HVAC verification?
Raters participating in PECO New Home Rebates are expected to follow the requirements of the EPA ENERGY STAR® for New Homes Program performance path guidelines with regard to HVAC verification. Raters are expected to complete the ENERGY STAR® HVAC Quality Installation System Rater Checklist. Raters are also required by ENERGY STAR® to file the HVAC Quality Installation System Contractor Checklist for each home that receives the ENERGY STAR® certification. This checklist needs to be completed by a credentialed HVAC contractor.
How can I find out more information about how an ENERGY STAR® certified home is built?
Contact an ENERGY STAR® builder partner. You can find some listed on our site or you can go to energystar.gov for a comprehensive list. You can also find additional information at the official ENERGY STAR® website.
New customers must wait until they receive their first bill before they can establish an online account.
Spread your energy costs throughout the year with Budget Billing. Your monthly payment will remain about the same, and will be based on your energy use during the prior 12-month budget cycle. Adjustments are made every four months, if necessary. At the end of the cycle, your account will be charged for any underpayments or credited for any overpayments. To sign up for Budget Bill visit our billing options page. Please note: If you’re an Automatic Payment and/or Budget Bill participant and you move within the PECO service territory or change bank account numbers, you must re-enroll using your new information.
What is the Fridge & Freezer Recycling Program?
It is one of several programs PECO has launched to help customers save money and reduce their energy usage. The program removes older, energy-wasting refrigerators and freezers and room air conditioners and recycles the units in an environmentally responsible manner.
Is there an incentive to participate in the program?
Yes. Customers who are willing to give up their older, energy-wasting refrigerators and/or freezers will receive a $75 rebate from PECO. A rebate of $10 also is available for energy wasting room air conditioners with the pickup of a refrigerator or freezer.
Why should I recycle my appliances?
Because it will save you money and it is good for the environment. As an example, older refrigerators and freezers typically use four times more electricity than newer models that are being produced today.
How much will I save on my electric bills?
If a secondary refrigerator, usually located in the basement or garage, is removed and not replaced, households can save about $150 per year depending on the size of the unit.
How do I know the person picking up the appliance is from PECO?
PECO is partnering with Appliance Recycling Centers of America (ARCA) on the program. All ARCA employees will wear uniforms and display an identification badge, with their photograph, identifying them as a PECO contractor.
What are the requirements to participate in the program?
To qualify, you must be a PECO customer and own the unit to be picked up. In addition, the refrigerator or freezer must be:
Why is PECO offering this Program?
As part of PECO’s state-mandated efforts to increase energy efficiency, PECO created the Fridge & Freezer Recycling Program. It is one of the many programs that will be offered as a part of PECO’s plan to help customers reduce their energy usage.
When does the Fridge & Freezer Recycling Program end?
The program will be available through May 31, 2021. Depending on available funds, the program may be extended beyond that date.
How do I schedule a pick up?
To schedule a pickup of an older refrigerator or freezer and room air conditioner, customers may call PECO toll-free at 1-888-5-PECO-SAVE (1-888-573-2672) or schedule your appointment online at peco.com/recycling.
Is there a limit on the number of appliances that can be picked up?
There is a pickup limit of two large appliances (refrigerators and freezers) per PECO account per year. A room air conditioner must be picked up in conjunction with a fridge or freezer pickup and not picked up separately by itself
How do I get my rebate check?
A check will be mailed to you within 4-6 weeks after the refrigerator or freezer and air conditioner has been picked up.
Can the rebate be credited to my bill?
Rebates can only be issued in the form of a check.
Do I have to put my refrigerator out at the curb?
No. We want to make sure it still works, so keep it in the home and plugged in.
How much of the refrigerator or freezer is recycled and how does it benefit the environment?
More than 95% of each unit is recycled by ARCA at a recycling facility located in Philadelphia following guidelines from the U.S. Environmental Protection Agency’s Responsible Appliance Disposal (RAD) program.
The first step toward saving money on your PECO bill is to understand how you use energy. PECO Home E-Audit is a great way to see where your energy dollars are going each month. In addition, PECO Smart Ideas, our full suite of energy-efficiency programs, can help you save energy and money with rebates on energy efficient appliances and HVAC equipment.
How can I sign up to manage my account online?
For residential customers only, you can visit www.peco.com/service and register online as a first-time user.
I forgot my username. Can you send me my username?
You must create a new profile under “New User? Register” (with a different username and password). Please enter the required information. You should write your Username down and store it in a safe place.
How do I setup a new account?
1. Go to www.peco.com 2. Click on "Register" (next to the "Sign In" Button) 3. Enter your Account Number & Phone Number then click "Continue"
4. Create a Username 5. Create a password with the following rules:
6. Select and Answer the 3 Security Questions 7. Agree to the Terms and Conditions 8. Click "Continue" 9. Verify your Account by clicking on the email link sent to you
I forgot my username and password. How can I obtain that information?
You must create a new profile under “New User? Register” (with a different username and password). Please enter required information. You should write your Username down and store it in a safe place.
When registering, I get an error message that my name and account number do not match. What’s the problem?
The registration process is very sensitive. When creating or registering a new account you should have the following available:
Account Number (without the dash)
Your name exactly as it appears on your billNote: If your name has a middle initial on your bill you do not need to enter that into the form. You should use just your First name and Last name in the respective boxes.
If the Username chosen is already in use by another customer you will need to enter a different unique Username
How do I set up a new account?
1. Go to www.peco.com 2. Click on “Register” (next to the “Sign In” Button)3. Enter your Account Number & Phone Number then click “Continue”
If you do not know your Account Number follow these steps:Click “Begin Account Lookup” Enter the last 4 digits of your SSN and your Phone NumberClick on your Account Number then click “Confirm”
If you do not know your Account Number follow these steps:
4. Create a Username5. Create a password with the following rules:
Password must contain 8-16 characters only, must not contain spaces, and must satisfy at least two(2) of the criteria below:contain at least 1 upper case lettercontain at least 1 lower case lettercontain at least 1 numbercontain at least 1 special character
Password must contain 8-16 characters only, must not contain spaces, and must satisfy at least two(2) of the criteria below:
6. Select and Answer the 3 Security Questions7. Agree to the Terms and Conditions 8. Click “Continue”9. Verify your Account by clicking on the email link which was sent to customer
The registration process is very sensitive. Names need to be entered exactly as it appears on the PECO bill, in all capital letters and no periods after the middle initial (if applicable). Also, you must enter your account number without the dash.
I can’t register because my PECO account is password protected. However, I did not request a password on my account. How do I get this corrected?
Protecting your information is important to us, so PECO.com has a three attempt lock-out in place that will lock your account if an invalid password is submitted three times. Account lock-out will remain for a 30-minute period before allowing you to try again. If you are unsure of password then it is recommended you use the Forgot Password function and if you forgot your username please register your account again as a new user.
Why do you need to use herbicides?
Herbicides control targeted undesirable or incompatible plant species. PECO employs only professional State Certified applicators to control unwanted vegetation under its power lines and on its rights-of-way so that it won't grow into the power lines, causing interruptions in electrical service.
PECO participates in National Arbor Day tree planting events each year.
PECO is committed to providing customers with reliable electric service. Tree branches that contact power lines can cause interruptions to power supply. These interruptions, aside from being inconvenient, also pose a threat to public health and safety. For example, power supply interruptions affect those on life support, and may disrupt schools, hospitals, traffic signals, and sewer and water pumping facilities.
Vegetation Management's program is designed to minimize such service interruptions by clearing limbs, trees, vines, and other vegetation away from power lines. By doing this before the vegetation has a chance to cause power supply interruptions, we can help assure you reliable electric service.
PECO follows the American National Standards Institute (ANSI) Standard A300, part 1, when pruning trees. Several factors are considered when pruning a tree for line clearance. The following is a prioritized list of the factors considered when performing utility line clearance work:
In general, smaller or slower growing trees will require less pruning than faster of taller growing trees. PECO encourages customers to “Plant the Right Tree in the Right Place”, to minimize conflicts with electrical facilities. The amount of pruning required for line clearance depends on several factors:
Growth rate characteristics of the species (how fast new branches will grow back).Flexibility of the branch nearest the wire (how much the branch will sway in the wind)Voltage carried by the line (the hazard presented by branch contact).
No. However, you can contact your local communication provider for further information.
PECO vegetation management crews are specially trained, according to OSHA Regulations and ANSI Standards, in order to safely work on trees close to electrical conductors.
PECO also requires that line clearance specialists be trained in proper arboricultural pruning techniques, which follow the professional standards (ANSI Standard A300, part 1), and the best management practices published by the International Society of Arboriculture.
Yes. The property owner may want to have trees removed to avoid the need for future periodic pruning. Small "volunteer" trees or trees inappropriately planted too close to lines are good candidates for removal. PECO will be happy to review possible candidates on a case by case basis.
PECO's contract crews do not use commercial tree paint products because these are no longer recommended in the arboriculture industry. The latest research indicates that such dressings are primarily cosmetic and do not stop decay.
PECO's vegetation management program is designed to minimize interruptions to electrical supply. The closer a tree grows to a high voltage line, the greater amount of pruning required to maintain a minimum clearance between the tree and the power wires. The amount of pruning required varies based on line voltage, line construction, and tree species.
Will pruning hurt my tree?
PECO uses only professional contractors and requires that they follow American National Standards Institute (ANSI) Standard A300 for tree pruning. These pruning techniques minimize the potential damage caused to trees. Pruning of trees in rights-of-ways is done not only by utilities, but also by municipalities and highway departments to maintain roadway clearance, sidewalk clearance, visibility of road signs, traffic lights, etc.
What measures do you follow to protect a tree's health?
Any tree-pruning program, including those carried out by utilities, municipalities, or homeowners, should follow the same basic principles. PECO's vegetation management contractors adhere to the following practices that are contained in ANSI Standard A300:
Removed branches are cut as close as possible to the branch collar without injury or removal of the collar, which is called Natural Target Pruning. This procedure helps promote wound closure and reduce chances for decay.
Whenever possible, branches are cut back properly using the 1/3 rule: the branch is cut back to another branch that is at least 1/3 the diameter of the limb to which it is attached.
Limbs that grow away from the wires are retained, allowing the outside portion of the tree to develop its natural shape. This is known as directional method of line clearance.
Tree topping and shearing is avoided. Shearing detracts from the natural appearance and promotes decay in branches and the growth of weak, fast-growing water sprouts or sucker growth. These sprouts grow back more quickly and require more frequent pruning.
Why can't I prune my own tree or have a private contractor prune it?
The pruning of trees near electrical wires can result in injury or death. Only persons trained and qualified in the special techniques needed to work safely around energized lines should do so.
Why doesn't PECO put the lines underground?
Since 1984, PECO has and continues to install lines underground in new construction developments. Despite being extremely expensive, and sometimes costing several times more than overhead construction, an underground line is not problem-free for trees. During construction tree roots may be cut. Cutting tree roots can lead to tree decline or death or may cause a tree to uproot in high winds. Future maintenance of underground lines may also cause damage to existing tree roots, landscape plantings, and lawns.
Are the herbicides that PECO uses safe?
The U.S. Environmental Protection Agency (EPA) approves these products for use only after determining they will not adversely affect people, animals, or the environment when applied correctly.
I forgot my password. Can you reset my password?
Click the “Forgot Password” on the login screen, enter the answer to the security question. If the information provided is correct, a new password will be sent to the e-mail address associated to your account.
The PECO New Home Rebates program offers builders incentives to build new homes to ENERGY STAR® standards and high performance new homes to code plus 10%. The program follows energy efficient new homes guidelines, which guarantee the home is at least 10% more energy efficient than standard built homes.
ENERGY STAR® certified and high-performance homes must be built to be at least 10% more energy efficient than the state code requires. So, homebuyers can expect to save at least 10% on their energy bills compared to a home built just to code. Utility costs depend upon many factors, including the homebuyer’s family size and lifestyle.
What happens if a home does not pass the tests to receive ENERGY STAR® certification or fails to reach 10% savings over code?
Identify problems that are preventing the home from meeting ES or Code+ guidelines.
Yes. All Residential Energy Services Network (RESNET) accredited software will be accepted for use in this program. Currently these include Ekotrope, OptiMiser, EnergyGauge USA Version, EnergyInsights™ and REM/Rate.
