Experience shorter wait times from Tuesday to Friday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.
PECO has seen an increase in reports of individuals calling PECO customers and falsely claiming their electric or gas service will be disconnected unless payment is made immediately. These scammers use tactics such as “spoofing” to manipulate the Caller ID phone number displayed on your phone so that it appears to be a PECO phone number. Scammers attempt to gain personal information from customers including their account or billing information, as well as financial gains by demanding customers use a specific form of payment, such as a prepaid credit card or bitcoins, to avoid having their service turned off.
Do not pay scammers: PECO representatives will never call you for bill payment in cash or a prepaid credit card.
Verify your bill: Check your printed bill or log on to PECO.com or the PECO mobile app and check your account status, balances, payments, and any supplier information.
Protect yourself: Never open your door to someone you do not recognize. Ask for a photo ID through a window - All PECO employees and contractors carry company ID badges displaying their name, photograph and identification number, but don't fall for a fake badge.
Protect account information: Do not provide your PECO account information or your PECO bill to anyone. A real PECO representative will have the account information they need when they call.
Be proactive: If a call or caller seems suspicious, hang up and call PECO directly at 1-800-494-4000 to speak with a PECO representative. This proactive action helps customers be confident that they are speaking with PECO.
Report suspicious activities to the police
By Phone: 1-800-494-4000
Representatives are available 7 a.m. to 7 p.m., Monday through Friday.
Best Times to Call
In Person: PECO Customer Solution Center
8:30 a.m. to 5 p.m.2301 Market St.Philadelphia, PA 19103
If you believe your identity has been stolen and a PECO account has been opened in your name, you may make a claim regarding the fraudulent activity. See the information that is located
here for how to report identity theft.