Experience shorter wait times from Tuesday to Friday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.
If someone posing as a PECO employee contacts you for a payment on your PECO bill and threatens to disconnect your service, please be aware that this is a Scam. Scammers impersonate PECO employees instruct customers to buy a prepaid credit card and call a different phone number with the personal identification number (PIN) or other personal information to pay their bill. The call can seem very convincing if you hear a PECO greeting and realistic agent answering this call, but don’t be fooled. PECO representatives will never call you to request a bill payment in cash or a prepaid credit card.
Sophisticated scammers may employ technology to be even more convincing by using a tactic called "spoofing" to manipulate the Caller ID phone number displayed on your phone so that it appears to be a PECO phone number.
PECO also cautions customers to be mindful of scammers who often work in pairs and present "official" looking credentials to gain access to homes. If you suspect an ID is fraudulent, do not open your door (see the information below for details).
Do not pay scammers: PECO representatives will never call you for bill payment in cash or a prepaid credit card.
Verify your bill: Check your printed bill or log on to PECO.com or the mobile app and check your account status, balances, and payments.
Never open your door to someone you do not recognize.
Ask for a photo ID through a window - All PECO employees and contractors carry company ID badges displaying their name, photograph and identification number, but don’t fall for a fake badge.
Do not provide your PECO account information or your PECO bill to anyone. A real PECO representative will have the account information they need when they call.
Report suspicious activities to the police
By Phone: 1-800-494-4000
Representatives are available 7 a.m. to 7 p.m., Monday through Friday.
Best Times to Call
In Person: PECO Customer Solution Center
8:30 a.m. to 5 p.m.2301 Market St.Philadelphia, PA 19103
If you believe your identity has been stolen and a PECO account has been opened in your name, you may make a claim regarding the fraudulent activity. See the information that is located
here for how to report identity theft.