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Payment Arrangements

Having trouble paying your bill? We can help you set up a payment arrangement. To enroll in a payment arrangement online, you must meet the following criteria:


  • Be a residential or home business customer with active service.
  • Have an account balance less than $3,000.
  • Not have an active bankruptcy case.
  • Not already be enrolled in a payment arrangement or other special terms related to the COVID-19 crisis.

If you are a small business customer and would like to enroll in a payment arrangement, please call 1-800-494-4000.

Ready to enroll? It will only take a few minutes. A My Account is needed to enroll in a payment arrangement online.

Get Started

Don’t have a My Account? Register Now


If you are having difficulty paying your bills, you can find more information here: Assistance Programs


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