To be eligible for a extension of your bill due date by 21 calendar days (14 calendar days for commercial customers), you must:

• Have active service not pending disconnect
  
• Not have an active Due Date Extension
  
• Not have defaulted on a Due Date Extension in the past 12 months
  
• Have only completed one Due Date Extension in the past 12 months (residential) or no extensions in 12 months (commercial)
  
• Not be enrolled in a payment arrangement
  
• Not be enrolled in AutoPay
  
• Not have a Summary Bill account
  

With a Due Date Extension, you will still be charged a standard late payment fee after the original due date has passed but will not risk your outstanding balance going to collections.

If you accept a Due Date Extension but do not pay off the balance by the agreed-upon date, you may not be eligible for future extensions.

Moving your current due date does not affect the due date of future bills. Therefore, your Due Date Extension may fall close to your next due date.

Flexibility When You Need It

Residential customers can extend their due date twice a year. Commercial customers can extend their due date once a year.

Ease of Enrollment

Check your eligibility with the click of a button, accept the terms of the extension, and be on your way! No forms or documents necessary.

Sign In to Check Eligibility

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