We are currently experiencing an issue with our automated phone system. We apologize for the inconvenience and thank you for your patience while we resolve this issue.
Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage.
All of PECO’s online self-service tools including Start, Move, or Stop Your Service, Bill Payments, and online outage reporting will still be available during this time.
To expedite your request(s), it is helpful if you have some required information before you get started. Please review the information below to be prepared.
Several variables affect the scheduling of PECO's workforce to construct your gas or electric service. Please review the material below to understand the responsibilities and process.
It is the customer's responsibility to complete the job requirement prior to PECO starting the project.
Examples of requirements include:
Lead times for residential and commercial job types will vary based on the scope of work associated with your service construction project. PECO will review the scope of work and will establish the amount of time needed for completion. Customer need dates that do not meet the lead time requirements will be evaluated by New Business to determine if accommodations can be made.
The need date for a customer's request is the date that the customer requires PECO services to be complete, including energized and meter set. The need date is NOT the schedule date. PECO will schedule your project to begin in time to allow for the scope of the project to be completed by your need date, assuming that the appropriate lead time has been provided.
Customer need dates are determined using the following major factors:
Time is required after receiving your application to process the request. This time is required for project management activities such as site meetings, estimate, contracts, design, permitting, and easements prior to scheduling. When evaluating the lead time to meet your need date, please factor in the project management activities and scheduling activities to ensure PECO can support your need date.
Ongoing communication with your New Business representative will ensure a smooth process from start to finish. The scheduling process includes the following activities: