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PECO Communications

New PECO Mobile Website & Outage Map to Provide Customers Anywhere, Anytime Access

PHILADELPHIA (July 15, 2015) – With people on the go more than ever before, PECO has launched two new online tools to provide customers with convenient customer service – anytime, anywhere.

“It’s becoming increasingly important for our customers to manage their account and receive important service information on their mobile devices,” said Mike Innocenzo, PECO senior vice president and chief operating officer. “With these enhancements we can provide our customers the information they need, quickly and easily from the device that works best for them.”

The company’s newly enhanced mobile website (PECO Smart Mobile On-the-Go) provides customers with access to more account information, expanded options to view and pay their bill, report an outage and access to our enhanced outage map. The site is compatible with all mobile devices such as smart phones and tablets without the need to download an app.

Our new online interactive outage map provides customers with more information when service is out. In addition to providing the number of customers affected by each incident, the map also allows customers to zoom in on a specific outage for details, including the cause, if a crew has been dispatched and the estimated time when service is expected to be restored.

Our new outage map can be viewed on mobile devices by clicking on the Outage Map icon at peco.com. The map also can viewed on desktop computers at peco.com/outagemap or by clicking on the “Outage Map” link in the “Outage Center” section of PECO’s website.

Customers still can report electric outages by calling PECO directly at 1-800-841-4141. Customers are reminded to never report a natural gas issue online and to call the company immediately at 1-800-841-4141.

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Based in Philadelphia, PECO is an electric and natural gas utility subsidiary of Exelon Corporation (NYSE: EXC).  PECO serves 1.6 million electric and more than 506,000 natural gas customers in southeastern Pennsylvania and employs about 2,400 people in the region.  PECO delivered 89.9 billion cubic feet of natural gas and 37.5 billion kilowatt-hours of electricity in 2014.  Founded in 1881, PECO is one of the Greater Philadelphia Region's most active corporate citizens, providing leadership, volunteer and financial support to numerous arts and culture, education, environmental, economic development and community programs and organizations.  For more information visit PECO.com, and connect with the company on Facebook and Twitter.

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