For Immediate Release
PECO customers can take advantage of new, flexible payment options and expanded financial assistance resources that are available now
PHILADELPHIA, PA (August 19, 2020) — The COVID-19 pandemic has resulted in significant economic and financial hardship for many in the Southeastern Pennsylvania region. Those affected, including the newly unemployed, most vulnerable communities, and small business owners, continue to grapple with the realities of the pandemic and long-term implications of this health crisis.
Recognizing the realities of this uncertain environment, PECO has developed bill relief options to assist customers facing financial hardship. These programs are designed to help customers get back on track with paying their bills while avoiding building up large outstanding balances that may result in an additional financial burden in the future.
"As families continue to navigate through the impact of the pandemic, we understand that financial hardships are a reality for many residential and small business customers at this time," said Funmi Williamson, PECO senior vice president and Chief Customer Officer. "Our new payment options and financial assistance programs reflect our commitment to our customers and the communities we serve, helping everyone transition through these difficult times together."
Many customers who were not eligible for financial assistance before are now eligible to participate in new or expanded programs. For example, income-qualified customers who have never before enrolled in our Customer Assistance Program (CAP) are now eligible to have their total outstanding balance forgiven. Residential customers can easily enroll in a payment plan online at www.peco.com/billrelief, and find out more about all available financial assistance at www.peco.com/help.
"It is important for customers to take action and enroll in programs today," said Williamson. "To date, only two percent of eligible customers have taken advantage of our new, flexible payment options. We strongly encourage customers to contact us to enroll in this plan with zero down and no interest."
PECO is committed to helping every customer through difficult times. We are conducting virtual sessions with community partners and elected officials to help promote available bill relief, as we remain focused on delivering safe and reliable electric and natural gas service to our customers in the communities we serve.
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PECO, founded in 1881, is Pennsylvania's largest electric and natural gas utility. Headquartered in Philadelphia, PECO delivers energy to more than 1.6 million electric customers and more than 532,000 natural gas customers in southeastern Pennsylvania. The company's 2,700 employees are dedicated to the safe and reliable delivery of electricity and natural gas as well as enhanced energy management conservation, environmental stewardship and community assistance. In 2018, PECO was named to Forbes Magazine's list of Best Employers for Women. The company also has an estimated annual economic impact of $4.8 billion in Pennsylvania, supporting more than 9,000 local jobs and producing $775 million in labor income. PECO is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's only Fortune 100 utility and leading competitive energy provider. For more information visit PECO.com, and connect with the company on Facebook and Twitter.
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