For Immediate Release
New options to help customers manage energy bills introduced
PHILADELPHIA, PA (June 17, 2020) — PECO understands that many customers are currently facing financial hardship due to the impact COVID-19 has had in Southeastern Pennsylvania. In an effort to assist in the recovery of our region, the company is expanding payment options and financial assistance programs to help customers through this challenging time.
To help customers pay down outstanding balances that may have increased during the pandemic, PECO is now offering options that spread payments over future months. These new payment options will help customers more effectively manage their energy bills.
For residential customers who qualify for financial assistance, PECO now offers additional programs that can help pay down outstanding balances through grants. Income-qualified programs are also available to help customers with bill credits, energy efficiency, and referrals for additional services.
"We understand that financial hardships are a reality for many customers at this time," said Funmi Williamson, PECO senior vice president and Chief Customer Officer. "Our new payment options and financial assistance programs reflect our commitment to our customers and the communities we serve, helping everyone transition through these difficult times together."
PECO wants customers to avoid building up large outstanding balances and future financial burdens, so customers are encouraged to pay their PECO bill each month. Customers who are challenged to pay their energy bill should contact PECO customer care as soon as possible at 1-800-494-4000, 7 a.m. to 7 p.m. Monday through Friday. PECO will work closely with customers to set up flexible payment arrangements, and for customers who qualify, provide information on financial assistance programs.
To ensure customers receive the most up-to-date information from PECO, they are encouraged to register for "My Account," an easy, online interactive tool that offers customers the ability to set alerts and provide important contact information. Visit peco.com/myaccount or PECO's free mobile app to learn more about these programs.
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PECO, founded in 1881, is Pennsylvania's largest electric and natural gas utility. Headquartered in Philadelphia, PECO delivers energy to more than 1.6 million electric customers and more than 532,000 natural gas customers in southeastern Pennsylvania. The company's 2,700 employees are dedicated to the safe and reliable delivery of electricity and natural gas as well as enhanced energy management conservation, environmental stewardship and community assistance. In 2018, PECO was named to Forbes Magazine's list of Best Employers for Women. The company also has an estimated annual economic impact of $4.8 billion in Pennsylvania, supporting more than 9,000 local jobs and producing $775 million in labor income. PECO is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's only Fortune 100 utility and leading competitive energy provider. For more information visit PECO.com, and connect with the company on Facebook and Twitter.
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