We are currently experiencing an issue with our automated phone system. We apologize for the inconvenience and thank you for your patience while we resolve this issue.
Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage.
All of PECO’s online self-service tools including Start, Move, or Stop Your Service, Bill Payments, and online outage reporting will still be available during this time.
Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 697326 (MYPECO)*. You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.
Enroll: Enroll by texting "ADD OUTAGE" to 697326. You will instantly receive a text message confirming your enrollment.
Report: Report your outage by texting "OUT" to 697326. You will receive a text to confirm if you have a PARTIAL outage (i.e. flickering lights) or a FULL outage. After you confirm your outage is PARTIAL or FULL, your outage is reported.
Check Status: Receive your outage status on demand at any time by texting "STAT" to 697326.
Pause Alerts: You can pause outage alerts for 72 hours by texting “PAUSE.” To resume your alerts during that timeframe, text “RESUME.”
Unsubscribe: You may unsubscribe from Outage Alerts at any time by texting "STOP" to 697326.
*Message and data rates may apply.
Use the free
PECO Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as the outage status is updated.