We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and suspending new late payment charges for all customers through May 1. Click here to learn more ways we can help.
When outages occur we work safely to restore service as quickly as possible, while keeping the safety of our customers and employees as our first priority.
Through switching and repair of high voltage transmission lines and substations, we restore service to the largest number of affected customers.
We restore power to facilities critical to public health and safety - including hospitals, police and fire stations, water reclamation plants and communications systems.
We dispatch crews to make repairs to equipment that will return service to the largest amount of customers in the least amount of time. These include major distribution and overhead lines, high-density housing projects, and large neighborhoods.
Finally, we restore power to smaller neighborhoods, transformers, and individual homes or businesses.
In severe storms with widespread damage, we may need to physically assess damage before restoration begins. If a truck leaves your neighborhood before your power is back on, please know that we are still assessing the situation to restore power.
PECO will often provide estimated restoration times (ETRs) based on current conditions and damage in the area. These estimates can and do change frequently. We will continue to update estimated restoration times as crews complete their work.
As always, public safety takes precedence at all times. For immediate medical assistance or emergencies, please call 911. We thank you for your understanding and patience until power is fully restored.
Stay safe during an outage
Report an Outage