Contact Us

We look forward to responding to your needs. Let us know how we can serve you.

Emergency: 1-800-841-4141

Representatives are available 24-hours a day to handle your emergency request.

Customer Service: 1-800-494-4000

Customer Service Representatives are available Monday through Friday from 7 a.m. to 7 p.m. to assist with your customer service needs. Please provide your 10 digit account number when calling.

PECO's Payment and Customer Service Center
2301 Market Street, 1st Floor
Philadelphia, PA 19103

Hours: 8:30am to 5:00pm Monday through Friday (closed on Holidays)

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PECO Customer Care Center will be closed on Thursday, November 28th and Friday, November 29th in observance of the Thanksgiving Holiday. The Customer Care Center is anticipating very high call volume and long wait times Monday December 2nd and Tuesday December 3rd due to the Thanksgiving Holiday. If your business is not of an urgent nature you may want to plan to call us at another time. Thank you for your patience.

For your convenience, we encourage you to utilize self-service options available on our website.

Find Payment Location

Pay your bill in person at many PECO authorized agents located throughout the region. Service fees apply.
Find Location


For emergencies such as a gas leak, odor or pressure issue, or a power outage or downed electric wire, please call 1-800-841-4141 immediately. Do not report an emergency via e-mail.
All email requests are processed in the order in which they are received. It may take 3-10 business days.

Based on your input, we identified your issue as an emergency. Please call 1-800-841-4141. Emergency requests cannot be submitted through e-mail.



PECO Customer Service Center
2301 Market Street
Philadelphia, PA 19103

Specific Needs

Do you need a language interpreter?
PECO's six county service area is rich in cultural diversity. As a good citizen, we need to be equally accessible to all of our customers.

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