We’re committed to powering you through the COVID-19 crisis. That’s why we’re extending our customer support through July 1. This includes suspending service shutoffs and waiving new late fees. Regular billing continues for all customers at this time. If you need help paying your bill, please call 1-800-494-4000. Learn about more ways we can help.

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Safety FAQs

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Natural Gas Emergencies FAQs

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I smell gas at my property. What should I do?: Immediately call PECO at 1-800-841-4141 or 1-844-841-4151 if you have a natural gas emergency. PECO Emergency Service is available 24 hours a day, 7 days a week.
What do I do if my power goes out?: Please report service interruptions to our emergency line at 1-800-841-4141. PECO Emergency Service is available 24 hours a day, 7 days a week. Outages can last a few seconds to a few days, depending on the situation and/or the specific cause of the outage. When there is a loss of power, partial power, dimming, or flickering lights, you need to let us know.