PECO understands that many customers are continuing to face financial hardships. To assist, PECO is offering expanded payment agreements and financial assistance programs to help customers pay down outstanding balances that may have increased during the pandemic. Although the Pennsylvania Public Utility Commission recently lifted restriction on utilities, allowing them to begin disconnection for non-payment, PECO’s commitment to supporting customers facing health and financial challenges continues through these difficult times.
If you are a residential customer and need help paying your bill, please call 1-888-480-1533.
If you are a small business customer and need support with bill payment, please call 1-800-494-4000.
Read these FAQs to learn more about how PECO can help.
We do not expect any issues providing reliable service to you. PECO is committed to keeping your lights on and gas flowing. We have plans in place to ensure we meet your electric and natural gas needs.
Here's how we're helping you during the COVID-19 crisis:
Please note: Regular billing continues for all customers at this time. Effective July 19, late payment fees will be charged to outstanding account balances. This applies to balances accumulated prior to March 2020 and after March 2021.
In addition to our programs, we work with our community and government partners to get funding to customers who need it most.
Please note: Safety is our top priority. We will not restore service where we find unsafe conditions. We will work with agencies when possible to ensure safe conditions before service is turned on.
Does PECO offer customer assistance programs?
Yes! We offer many programs to help manage your energy costs. Click on each link for more info.
At this time, our Customer Solution Center at 2301 Market Street (Philadelphia) is closed. For customer service, call 1-800-494-400 or use our online tools.
If you pay your PECO bill at a walk-in payment location, please call the location first. You can find phone numbers using our payment site locator. Call ahead to reduce the time outside your home.
Yes! You can use the tools on PECO.com to:
You also can download PECO's Mobile App for free. With the mobile app, you can:
Need help with something else? We're here for you. Call us from 7 a.m. to 7 p.m., Monday through Friday.
We're here for you 24 hours a day for electric and natural gas emergencies. Call 1-800-841-4141 or 1-844-841-4151 (gas only).
We care about your safety. That's why we're making sure you, our employees and contractors are protected if we need to do work at your home or business.
We continue to follow the Centers for Disease Control and Prevention's recommendations, including:
Please note: In the case of electric or natural gas emergencies, we will contact you when we arrive. The same safety precautions will apply.
PECO is committed to keeping your lights on and gas flowing. During the shutdown, we are working to maintain our grid. This ensures we can continue to safely and reliably meet your energy needs.
We are doing this work in compliance with all state and local agencies and directives. We are also following CDC recommendations to keep you and our crews safe. Crews will wear facemasks and gloves while working to protect themselves, you and our communities.
We are dedicated to you and our communities. That's why we donated more than $1 million to support COVID-19 relief in Pennsylvania.
Read more about our community support.
Our support is part of a more than $5 million donation by Exelon Corporation and its family of companies nationwide.
How do I protect myself against scams?
During uncertain times, it's easy to let our guard down. Unfortunately, that can make you an easier target for scammers.
Utility imposters and scammers are a serious concern. To help protect yourself from scams, please read these tips:
Click here to learn more about scams.
