PECO understands that many customers are facing financial hardships at this time.To assist, PECO is extending its support policies, which include suspending non-payment service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, until further notice. PECO has also expanded payment options and financial assistance programs to help customers pay down outstanding balances that may have increased during the pandemic. Although pandemic-related policies will end at some point, our commitment to customers is ongoing. PECO will work closely with the PUC as they lift the Emergency Order to ensure a transition back to normal operations that is sensitive to the health and financial issues facing our customers. We are committed to helping our customers through these difficult times.
If you need help paying your bill, please call us at 1-888-480-1533.
We do not expect any issues providing reliable service to you. PECO is committed to keeping your lights on and gas flowing. We have plans in place to ensure we meet your electric and natural gas needs.
Here's how we're helping you during the COVID-19 crisis:
Please note: Regular billing continues for all customers at this time.
In addition to our programs, we work with our community and government partners to get funding to customers who need it most.
Please note: Safety is our top priority. We will not restore service where we find unsafe conditions. We will work with agencies when possible to ensure safe conditions before service is turned on.
Does PECO offer customer assistance programs?
Yes! We offer many programs to help manage your energy costs. Click on each link for more info.
At this time, our Customer Solution Center at 2301 Market Street (Philadelphia) is closed. For customer service, call 1-800-494-400 or use our online tools.
If you pay your PECO bill at a walk-in payment location, please call the location first. You can find phone numbers using our
payment site locator. Call ahead to reduce the time outside your home.
Yes! You can use the tools on PECO.com to:
You also can download
PECO's Mobile App for free. With the mobile app, you can:
Need help with something else? We're here for you. Call us from 7 a.m. to 7 p.m., Monday through Friday.
We're here for you 24 hours a day for electric and natural gas emergencies. Call 1-800-841-4141 or 1-844-841-4151 (gas only).
We care about your safety. That's why we're making sure you, our employees and contractors are protected if we need to do work at your home or business.
We continue to follow the Centers for Disease Control and Prevention's recommendations, including:
Please note: In the case of electric or natural gas emergencies, we will contact you when we arrive. The same safety precautions will apply.
PECO is committed to keeping your lights on and gas flowing. During the shutdown, we are working to maintain our grid. This ensures we can continue to safely and reliably meet your energy needs.
We are doing this work in compliance with all state and local agencies and directives. We are also following CDC recommendations to keep you and our crews safe. Crews will wear facemasks and gloves while working to protect themselves, you and our communities.
We are dedicated to you and our communities. That's why we donated more than $1 million to support COVID-19 relief in Pennsylvania.
Read more about our community support.
Our support is part of a more than $5 million donation by Exelon Corporation and its family of companies nationwide.
How do I protect myself against scams?
During uncertain times, it's easy to let our guard down. Unfortunately, that can make you an easier target for scammers.
Utility imposters and scammers are a serious concern. To help protect yourself from scams, please read these tips:
Click here to learn more about scams.