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We're Here for You During the COVID-19 Crisis

 

 
PECO understands that many customers are facing financial hardships at this time.To assist, PECO is extending its support policies, which include suspending non-payment service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, until further notice. PECO has also expanded payment options and financial assistance programs to help customers pay down outstanding balances that may have increased during the pandemic. Although pandemic-related policies will end at some point, our commitment to customers is ongoing. PECO will work closely with the PUC as they lift the Emergency Order to ensure a transition back to normal operations that is sensitive to the health and financial issues facing our customers. We are committed to helping our customers through these difficult times.

If you need help paying your bill, please call us at 1-888-480-1533.

Read these FAQs to learn more about how PECO can help.

Will COVID-19 affect my electric or natural gas service?

We do not expect any issues providing reliable service to you. PECO is committed to keeping your lights on and gas flowing. We have plans in place to ensure we meet your electric and natural gas needs. 

What programs are in place to help?

Here's how we're helping you during the COVID-19 crisis:

  • We have stopped service shutoffs until further notice.
  • Late payment fees will not be charged until futher notice.
  • We are offering new options that spread payments over future months.
  • We continue to offer customer assistance programs if you face financial hardship.
  • We provide payment options such as budget billing to help you manage your monthly bill.

Please note: Regular billing continues for all customers at this time.

In addition to our programs, we work with our community and government partners to get funding to customers who need it most.

What if my service is disconnected?

  • Call us at 1-800-494-4000 to reconnect service.
  • We will not charge connection fees or deposits.
  • We will offer customer assistance program options to help you with bill payment.
  • You will be responsible for any previous unpaid balance.

Please note: Safety is our top priority. We will not restore service where we find unsafe conditions. We will work with agencies when possible to ensure safe conditions before service is turned on.


Does PECO offer customer assistance programs?

Yes! We offer many programs to help manage your energy costs. Click on each link for more info.

Can I still do business with PECO in person?

At this time, our Customer Solution Center at 2301 Market Street (Philadelphia) is closed. For customer service, call 1-800-494-400 or use our online tools.

If you pay your PECO bill at a walk-in payment location, please call the location first. You can find phone numbers using our payment site locator. Call ahead to reduce the time outside your home.

Can I do business with PECO online?

Yes! You can use the tools on PECO.com to:

You also can download PECO's Mobile App for free. With the mobile app, you can:

  • View and pay your bill
  • Report electric outages
  • Sign up for alerts

Need help with something else? We're here for you. Call us from 7 a.m. to 7 p.m., Monday through Friday.

  • For payment arrangements and credit issues, call 1-888-480-1533.
  • For other customer service, call 1-800-494-4000.

We're here for you 24 hours a day for electric and natural gas emergencies. Call 1-800-841-4141 or 1-844-841-4151 (gas only).

How is PECO helping me stay safe?

We care about your safety. That's why we're making sure you, our employees and contractors are protected if we need to do work at your home or business.

We continue to follow the Centers for Disease Control and Prevention's recommendations, including:

  • Stopping all non-essential travel and following travel restrictions
  • Providing appropriate safety equipment for employees who need to interact with customers.
In addition:

  • Our employees have been educated on the signs and symptoms of COVID-19. If an employee has symptoms, they will be evaluated by a medical professional and self-quarantined as a precaution.
  • Sometimes we need to enter your home or business to access your electric or natural gas meter. We will always contact you to let you know this work is needed. Please share any health concerns with us so we can ensure you get the service and care you need.
  • While at your property, we will wear appropriate equipment such as facemasks and gloves to do our work.

Please note: In the case of electric or natural gas emergencies, we will contact you when we arrive. The same safety precautions will apply.

Why is PECO still working in my neighborhood?

PECO is committed to keeping your lights on and gas flowing. During the shutdown, we are working to maintain our grid. This ensures we can continue to safely and reliably meet your energy needs.

We are doing this work in compliance with all state and local agencies and directives. We are also following CDC recommendations to keep you and our crews safe. Crews will wear facemasks and gloves while working to protect themselves, you and our communities.

What else is PECO doing to help?

We are dedicated to you and our communities. That's why we donated more than $1 million to support COVID-19 relief in Pennsylvania.

Read more about our community support.

Our support is part of a more than $5 million donation by Exelon Corporation and its family of companies nationwide.


How do I protect myself against scams?

During uncertain times, it's easy to let our guard down. Unfortunately, that can make you an easier target for scammers.

Utility imposters and scammers are a serious concern. To help protect yourself from scams, please read these tips:

  • PECO will never ask you to buy a pre-paid credit card to pay your bill.
  • If you receive a call about bill payment, the caller should be able to provide the following:
    • Account name, account number, address and current balance
  • If a caller cannot provide this information, it may be a scam. Do not provide any information. Call PECO as soon as possible to report the suspicious activity.
  • Be aware of scam tactics like spoofing. Spoofing allows scammers to change their caller ID to look like they are calling from PECO.
  • If you think a scammer has contacted you, call us at 1-800-494-4000.

Click here to learn more about scams.

© PECO Energy Company, 2020. All Rights Reserved.